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Resolved
2 comments
2.4
Poster increased review rating.

Update by user Apr 08, 2022

Company fixed the issue and I have been provided with full refund.

Update by user Mar 24, 2022

I returned to the dealer and they said they would refund my deposit. Gave me a paper saying they would do it first thing in the morning, as of this posting the cash is not posted to my bank. Ill update as things progress

Original review updated by user Mar 24, 2022

Went to this AutoNation dealership and paid their "No-Haggle Price" After putting a $1000 down payment on the used car, The Salesman assured me that "All Autonation cars are covered by the "Guarantee" 250 mile or 5 days ain't happy bring it back.

I agreed to buy it. The ad for the car clearly says it had a 15 point check and was ready to go with NO ISSUES and is covered by "AutoNation's Guarantee" too.

The carfax check said there was a recall for something on the car, along with some other small issues I found on the test drive. Just a mirror motor, a door window switch, pads on the rear brakes, they agreed to fix all of it WOOHOO huh?. The salesman told me to list those things on what he called a WeOwe (that's a list of things they agreed to fix before I took possession of the car). Then, I go to the money man for the paperwork.

While signing the rapid-fire stream of paperwork for the sale, I was told that the Autonation 5 day-250 mile guarantee would not be honored. Referencing the sticker on the window that by law has to be on used cars that informs the buyer it is AS IS or has a factory warranty. When I ask the Salesman why he didn't understand why the finance manager and then used car manager said they would not honor the AutoNation guarantee. I was not asking for any warranty, just for what their ad said.

I even called AutoNation corporate, and 2 other AutoNation dealers, and all 3 said any AutoNation dealer should honor it. I was very concerned that they, "Mercedes-Benz of Marietta" may know something about the car that they didn't want me to know about, I ask for my deposit back, they said it was a done deal until I got the attention of a GM and he gave me a paper that said they would refund my deposit.

True story ya'll. This place didn't know about my 1.7M views as a Google guide, and they just may feel the pain if enough people get wise to their shenanigans.

Product or Service Mentioned: 2016 Hyundai Sonata Car.

Monetary Loss: $147.

Preferred solution: Deliver product or service ordered.

Ours Global Pros: Beautiful building too.

Ours Global Cons: Did not honor their guarantee.

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#2153380

At least they said they would refund my deposit,

#2163304
@Mike W. Marietta GA

And they did, If it were not for my due diligence and actions taken

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