Contact OurBus Customer Service

The different OurBus email addresses cater to various types of inquiries. For complaints and feedback, customers can email customer.support@ourbus.com. If the inquiry concerns charter bus services, the proper email contact is charters@ourbus.com.
For general customer service concerns like public relations, the designated OurBus email is pr@ourbus.com. Similarly, for media-related inquiries, media@ourbus.com is the primary email for press inquiries. Responses via OurBus email may not be instant, but they can be a good way to get assistance for many concerns.

The OurBus corporate headquarters is at 79 Madison Ave., 8th Floor, New York 10016, United States. Customers with complicated issues that are otherwise difficult to handle online can visit the OurBus corporate office. However, it is recommended that they book an appointment first, and official correspondence can also be sent via mail to this address.

OurBus customer service offers 24/7 customer support, ensuring assistance is available anytime. Customers can reach support through multiple channels, including phone, email, and live chat. This round-the-clock availability ensures that travelers can get help with bookings, cancellations, or other urgent matters whenever needed.

To contact using the OurBus website, a customer simply needs to scroll down to the bottom of the page, which has a series of email addresses for different questions. Another helpful resource is the Help Center section, which lists the most common questions. The OurBus Live Chat is also available on the website. This option can immediately connect customers with the next available agent.