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Contact Our Place Customer Service

How to Reach a Person at Our Place

Verified Contact Information

Customer Service Number:

  • 1-424-467-5156
    Retail in Venice, CA
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Send Message

Customer Service:

  • 1-310-620-1206

Customer Service:

hello@fromourplace.ca
Canada
abbot-kinney-retail@fromourplace.com
Retail in Venice, CA
hello@fromourplace.co.uk
United Kingdom
hello@fromourplace.com

Legal:

copyright@fromourplace.com
DMCA Inquiries
legal@fromourplace.com

Media:

arbitration-opt-out@fromourplace.com
Opt-out of Marketing Emails
press@fromourplace.com
Press Inquiries

Our Place Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Our Place Phone Number
1 (424) 467-5156
Average Calls duration
1 minute
Most Popular Our Place Email Address
abbot-kinney-retail@fromourplace.com
Issue Resolution Rate
Low (9% reported full resolution)
Contact Method Distribution
91% phone, 9% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
View full overview

How to Contact Our Place?

Most Popular Number:

(424) 467-5156
Retail in Venice, CA
Total calls: 35 Issue resolved: 1 Last call: Jul 7, 2026

The company has a customer service helpline, (424) 467-5156, to contact the retail department for relevant queries. Clients with accessibility concerns can use the Our Place phone number (310) 620-1206 to reach the respective agents during working hours. The customer care team also provides services regarding orders, returns, exchanges, products, warranties, and general support over the phone. However, state the purpose of the consultation and provide all relevant details to facilitate better assistance.

To email Our Place customer service, use one of the following addresses, depending on your reason for consultation. Clients requesting general information and assistance from the agents can write to hello@fromourplace.com. The Our Place email hello@fromourplace.co.uk is available to consult the company office in the United Kingdom for general queries. Those with legal issues and inquiries can email legal@fromourplace.com during business hours. For press inquiries, use press@fromourplace.com to reach the relevant agent. Lastly, arbitration-opt-out@fromourplace.com is the Our Place contact to opt out of marketing emails.

Lagom Kitchen Company is Our Place’s headquarters at dba Our Place, 2251 Barry Avenue, Los Angeles, California 90064, United States. Visiting this address is highly recommended for consumers with complex and sensitive issues. Those with general queries and complaints are also welcome to contact Our Place by letter or in person for assistance. However, calling or consulting the agents online would be a better alternative in such cases.

The company has unspecified operational hours. However, Our Place customer service tries to respond to user requests efficiently. Any delays in resolving your problems might be due to the complexity of the issue and the means used. Therefore, it is important to consult via the most suitable method and provide all the relevant details to support your claim. Those intending to visit the company offices can confirm Our Place’s hours for the respective department when making an appointment.

Users seeking online assistance can consult Our Place support via the contact request form on the company website. When doing so, they must provide all the required details, including their full name, email address, confirmation email, order number (optional), and a description of their concern. Those intending to attach relevant proof can use the customer service email available on the same page. The Our Place website also features FAQs that are helpful for clients with general queries and concerns. Those seeking specific information and updates can reach the customer support team on Facebook, Instagram, or TikTok during Our Place’s hours.

PissedConsumer Club

Contact Information

Our Place Website:

Our Place Help Center:

Corporate Office Address:

Lagom Kitchen Company
2251 Barry Avenue
Los Angeles, California 90064
United States

Other Info (opening hours):

Mailing Address:

6th Floor One London Wall

London EC2Y 5EB

United Kingdom


Other Location:

1344 Abbot Kinney Boulevard

Venice, CA 90291

United States

More contact details

Summary of Our Place Customer Service Calls

43 TOTAL
CALLS
01:02 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Our Place?

Product/ Service Question:

  • “Problem with the rice cooker”
  • “Defective toaster oven”
  • “Oven not working”

Request for Information Question:

  • “Calling about my order”
  • “I have a question re wonder oven pro”
  • “Want to know when order will deliver”

Shipping and Delivery Question:

  • “Order issues”
  • “*** delivered no paperwork and damaged”
  • “Package missing”

Return/ Replace Question:

  • “Returns”
  • “Return and exchange my Christmas gift”

Payments and Charges Question:

  • “Over billing”
  • “Payment”

Account Question:

  • “Hit the process button before I could enter my reward code”
  • “Hit the process button before entering my reward points.”

Refund Question:

  • “I want a refund for my oven of 50 dollars. I was charged and I have not received it yet.”

Other Question:

  • “Air fryer not heating up ?”
  • “Wonder oven pro malfunctioning”
  • “E4 came on”

Compare Our Place Customer Service To

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