Ouku Phone Numbers and Emails

Customer Service:

  • +86 216 877 2231
  • +861 381 396 6462

Legal:

  • +86 216 031 9669
    Copyright Infringement Inquiries
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Ouku Emails:

Accessibility
Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
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Ouku Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ouku Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    54% phone 46% email
  • The best phone number to call Ouku is 862168772231. 68% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Tuesday and Saturday.

  • People call Ouku mainly because of return/ replace, activation/ cancellation, shipping and delivery.

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PissedConsumer Club

Contact Information

Ouku Website:

Ouku Help Center:

Corporate Office Address:

Ouku
11 Floor, No.1188 MinSheng Road, Pudong New District, Shanghai KAISA Financial Center
Shanghai, Shanghai 200135
China

Other Info (opening hours):

Hours:

9:30am - 6:30pm (Beijing Local Time)


Other Location:

Room 705-706, 7/F.

China Insurance Group Building

No. 141 Des Voeux Road Central

Hong Kong

More contact details

Ouku Rating Based on 6 Reviews

Rating details

1.5
more details
Location
Diversity of Products or Services
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Ouku Customer Service Calls

19 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ouku?

Shipping and Delivery Question:

  • “Package customs”
  • “Tracking number is not working”
  • “No parcel received”

Return/ Replace Question:

  • “Return on my two shirts”
  • “For the return of my jacket.”

Payments and Charges Question:

  • “Received a charge and did NOT buy anything”

Activation/ Cancellation Question:

  • “Cancel my order”

Other Question:

  • “Jucking on my Order from June 20th 2024”
  • “No items reception since April 7”

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