Ouku Phone Numbers and Emails

Customer Service:

  • +86 216 877 2231
  • +861 381 396 6462


  • +86 216 031 9669
    Copyright Infringement Inquiries
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Ouku Emails:

Customer Service
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
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Ouku Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ouku Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    54% phone 46% email
  • The best phone number to call Ouku is 862168772231. 68% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Tuesday and Saturday.

  • People call Ouku mainly because of return/ replace, activation/ cancellation, shipping and delivery.

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PissedConsumer Club

Contact Information

Ouku Website:

Ouku Help Center:

Corporate Office Address:

11 Floor, No.1188 MinSheng Road, Pudong New District, Shanghai KAISA Financial Center
Shanghai, Shanghai 200135

Other Info (opening hours):


9:30am - 6:30pm (Beijing Local Time)

Other Location:

Room 705-706, 7/F.

China Insurance Group Building

No. 141 Des Voeux Road Central

Hong Kong

More contact details

Ouku Rating Based on 6 Reviews

Rating details

more details
Diversity of Products or Services
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Ouku Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ouku?

Shipping and Delivery Question:

  • “Package customs”
  • “Tracking number is not working”
  • “No parcel received”

Return/ Replace Question:

  • “Return on my two shirts”
  • “For the return of my jacket.”

Payments and Charges Question:

  • “Received a charge and did NOT buy anything”

Activation/ Cancellation Question:

  • “Cancel my order”

Other Question:

  • “Jucking on my Order from June 20th 2024”
  • “No items reception since April 7”

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