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Contact Ouku Customer Service

How to Reach a Person at Ouku

Verified Contact Information
  • +86 216 877 2231

Customer Service:

  • +861 381 396 6462

Legal:

  • +86 216 031 9669
    Copyright Infringement Inquiries
Send Message

Ouku Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
accessibility@ouku.com

Ouku Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Ouku Phone Number
+86 216 877 2231
Average Hold Time
More than 30 min
Most Popular Ouku Email Address
service@ouku.com
Issue Resolution Rate
Low (3% reported full resolution)
Ouku Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›
PissedConsumer Club

Contact Information

Ouku Website:

Ouku Help Center:

Corporate Office Address:

Ouku
11 Floor, No.1188 MinSheng Road, Pudong New District, Shanghai KAISA Financial Center
Shanghai, Shanghai 200135
China

Other Info (opening hours):

Hours:

9:30am - 6:30pm (Beijing Local Time)


Other Location:

Room 705-706, 7/F.

China Insurance Group Building

No. 141 Des Voeux Road Central

Hong Kong

More contact details

Summary of Ouku Customer Service Calls

124 TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ouku?

Shipping and Delivery Question:

  • “Check delivery time”
  • “Im still not get my parcel yet”
  • “Not received packsge”

Return/ Replace Question:

  • “Exchange for larger size”
  • “Return dress”
  • “I want to return a dress”

Request for Information Question:

  • “To talk to them about cancel my order and account”
  • “Looking for an order”
  • “I want to know when my order is”

Product/ Service Question:

  • “Bad product”
  • “I purchased a shirt that is too small need a size 3XL”
  • “Purchased made”

Refund Question:

  • “Refund”
  • “I bought a shirt and paid through PayPal my bank statement shows the money came out yet I received no email from you or order number yet money was taken out I want this resolved or my money back”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel”
  • “Cancel my order”

Payments and Charges Question:

  • “Received a charge and did NOT buy anything”

Other Question:

  • “My order”
  • “Teturn”
  • “Suits men”

Compare Ouku Customer Service To

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