Contact Ouku Customer Service
Ouku Phone Numbers and Emails
Customer Service:
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+86 216 877 2231
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+861 381 396 6462
Legal:
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+86 216 031 9669Copyright Infringement Inquiries
Ouku Emails:
Ouku Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ouku Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ouku is 862168772231. 90% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Ouku may ask you for the following information to identify you as a customer: email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ouku Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ouku is 862168772231. 90% of consumers used this number to address their issues and concerns.
The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Ouku may ask you for the following information to identify you as a customer: email.
People call Ouku mainly because of return/ replace, request for information, shipping and delivery.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Ouku is service@ouku.com. 95% of customers use this email address to address their issues and concerns.
Contact Information
Ouku Website:
Ouku Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
9:30am - 6:30pm (Beijing Local Time)
Other Location:
Room 705-706, 7/F.
China Insurance Group Building
No. 141 Des Voeux Road Central
Hong Kong
Ouku Customer Service Reviews
First of all, there is no free customer service phone number. Second, the presentation of the item does not have enough information.
In the picture, it looks like it's sparkling and made of scaly disks. The material is terrible, not breathable, like a condom. There are no easy return instructions.
The company is cheap and tricky to buy from. Please help me return this item.
Fantastic service and fantastic website.
Thank you so, so much for the great website and the great, great service.
I am really very happy and glad I found your website so I can often buy things on Ouku.
It's a blessing to found your website.
Thank you so much for everything.
Many, kind, warm-hearted regards,
Ilse
I want my 1st order shipped to multiple addresses. I to each of my three sons.
The company refused to take my request and referred me to a phone rep. Which I never connected with because I would hv had to pay a considerable amount not only for the initial call but it tried to con me into a monthly fee of 47.00 to continue the call.
Summary of Ouku Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ouku?
Shipping and Delivery Question:
- “Wrong items sent order incomplete”
- “Wrong size. Like to reorder”
- “Wrong items need return”
Return/ Replace Question:
- “I need too return unsatisfactory item”
- “Return order”
- “My return status”
Request for Information Question:
- “Question about boots”
- “About my order”
- “To talk to someone about a jack and it’s price their are 2 different prices and I would like the lowest price”
Product/ Service Question:
- “Product doesn’t work”
- “I received a product that is faulty”
- “My foot massager is no working it's a defect product I need a replacement”
Refund Question:
- “Refund”
- “I bought a shirt and paid through PayPal my bank statement shows the money came out yet I received no email from you or order number yet money was taken out I want this resolved or my money back”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel”
- “Cancel my order”
Payments and Charges Question:
- “Received a charge and did NOT buy anything”
Other Question:
- “Tallaje de zapatos”
- “Still waiting for goods to arrive ordered over 2 weeks ago”
- “רוצה שימלה אחרת”
Compare Ouku Customer Service To
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