Contact Ouku Customer Service
How to Reach a Person at Ouku
Verified Contact Information
-
+86 216 877 2231
Customer Service:
-
+861 381 396 6462
Legal:
-
+86 216 031 9669Copyright Infringement Inquiries
Ouku Emails:
Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
accessibility@ouku.com
Ouku Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Ouku Phone Number
+86 216 877 2231
Average Hold Time
More than 30 min
Most Popular Ouku Email Address
service@ouku.com
Issue Resolution Rate
Low (3% reported full resolution)
Ouku Customer Service Rating
3 out of 5
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
View full overview ›
Ouku Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Ouku Phone Number | +86 216 877 2231 |
| Average Hold Time | More than 30 min |
| Most Popular Ouku Email Address | service@ouku.com |
| Issue Resolution Rate | Low (3% reported full resolution) |
| Ouku Customer Service Rating | 3 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 69% phone, 31% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Prepare before the call to Ouku | Email, phone number or first and last name |
Call Volume by Day
Contact Information
Ouku Website:
Ouku Help Center:
Corporate Office Address:
Ouku
11 Floor, No.1188 MinSheng Road, Pudong New District, Shanghai KAISA Financial Center
Shanghai,
Shanghai
200135
China
Other Info (opening hours):
Hours:
9:30am - 6:30pm (Beijing Local Time)
Other Location:
Room 705-706, 7/F.
China Insurance Group Building
No. 141 Des Voeux Road Central
Hong Kong
Summary of Ouku Customer Service Calls
124
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
3%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ouku?
Shipping and Delivery Question:
- “Check delivery time”
- “Im still not get my parcel yet”
- “Not received packsge”
Return/ Replace Question:
- “Exchange for larger size”
- “Return dress”
- “I want to return a dress”
Request for Information Question:
- “To talk to them about cancel my order and account”
- “Looking for an order”
- “I want to know when my order is”
Product/ Service Question:
- “Bad product”
- “I purchased a shirt that is too small need a size 3XL”
- “Purchased made”
Refund Question:
- “Refund”
- “I bought a shirt and paid through PayPal my bank statement shows the money came out yet I received no email from you or order number yet money was taken out I want this resolved or my money back”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel”
- “Cancel my order”
Payments and Charges Question:
- “Received a charge and did NOT buy anything”
Other Question:
- “My order”
- “Teturn”
- “Suits men”
Compare Ouku Customer Service To
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Ouku