Defective Otterbox under warranty, but but I have to pay for shipping? Amazon to the rescue!

33 of 110 Otterbox reviews

I just have to say that I am disappointed that Otterbox wants me to pay for shipping to have a defective broken case replaced.I ordered mine through Amazon and I just have to say that Amazon's customer service for a product that isn't even their own, far exceeds Otterbox.

Even though the case was outside of the return window, they are sending me a replacement. Today is Friday and they said I would have it Sunday, two days later. I may not ever buy an Otterbox again, but if I do, I would never purchase directly through the company.

They don't stand behind their warranty, but let another company provides better customer service.

This review is a subjective opinion of a user.
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Customer service
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Product or service
Otterbox Phone Case
Review category
Gadgets and Accessories
review #817085

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33 of 110 Otterbox reviews

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