Contact Otis Customer Service

The company provides written assistance via the following Otis email address: hello@meetotis.com. Use this channel to resolve a wide range of matters, from customer support to general inquiries. When composing your message, clearly describe the issue you are experiencing. Additionally, please include your name and email address. A clear subject line is also necessary for the customer care manager to quickly understand your query.

The Otis headquarters is located in the United States at 8 The Green, STE A, Dover, Delaware 19901. This location serves as the registered office for business and legal correspondence. If you need to mail documents, contracts, or formal notices, ensure that the recipient's name is correctly indicated on the envelope. Additionally, a significant moment is marked with the notation “Attn: Customer Service” or another department.

The company does not provide an exact schedule for when the Otis customer service team accepts applications and supports most inquiries. However, you can connect with a dedicated specialist by phone during standard business hours in the United States, specifically between 9 a.m. and 5 p.m. EST, Monday through Friday. Regarding written channels, such formats are available 24/7. In this case, you can receive a response within 24–48 hours.

You can contact Otis online in several ways, depending on your needs. To resolve your inquiry with a virtual assistant, click on the round icon in the lower-right corner of the Otis website. This action will open a pop-up window for an online chat. In it, click on “Messages”. Then, click on the “Ask a question” blue button and type your questions or inquiries in the special field. If necessary, attach a screenshot or other files by clicking on the paper clip icon.