OshKosh customer service has a toll-free number, 1-877-333-0117, for order assistance. Customers can use the OshKosh phone number 1-888-782-9548 for customer service queries. This helpline connects customers to the Consumer Affairs department. These two numbers bring direct support access to contact with representatives. Customers can get help with their orders, product questions, and other inquiries about the services offered by OshKosh. It is also the quickest way to contact the OshKosh support team.
Customers who want to contact us using the OshKosh email for customer service can do so at contactus@carters.com. For inquiries concerning media, emails should be directed to pr@carters.com. Individuals looking to partner with the company can send their proposals to affiliatecarters@carters.com. Customers can get help with their orders, promotions, and non-commercial-related topics. Once they send an email, they should wait two to three working days.
OshKosh headquarters is at 206 State St., 54901 Oshkosh, Wisconsin, United States. This is the main OshKosh corporate office. Individuals who want to meet the company's agents can do so by booking an appointment. If products are returned, they are sent to a dedicated mailing address. It is 625 Braselton Parkway, Braselton, GA 30517. This office handles exchanges and refunds for online orders and provides smooth processing for customers sending back items. Customers can also use this address to send any mail if they have to.
OshKosh's customer care team is available Monday to Friday, from 8:00 AM to 9:00 PM Eastern Time. On Saturdays and Sundays, the hours of operation are from 9:00 AM to 5:30 PM Eastern Time. General customer service operates on an extended time, Monday through Friday. The hours range from 7:00 AM to 10:00 PM Eastern Time. On weekends, the hours are between 9:00 AM and 9:00 PM. Lastly, these call centers, for even longer hours, are open for business. Consumer Affairs team is available from 8:00 AM to 9:00 PM ET, Monday through Friday.
Customers contacting the support team through the OshKosh website can head to the Contact Us section. This page includes all contact details, such as phone numbers, email IDs, and business hours. Customers can also submit queries via an online form. They are prompted to provide their first or last name, email address, phone number, order number (where necessary), and the subject of the inquiry.
The most common customer topics are changing or canceling an order, tracking an order, and reporting missing or incorrect items. They can also get help regarding retail stores, return or exchange requests, price adjustments, product questions, mailing list concerns, corporate inquiries, and mobile app issues. On submission, the inquiry will be forwarded to the OshKosh customer service team.
