Contact Osaki Massage Chair Customer Service

Like the published helplines, two emails are available to consult Osaki Massage Chair customer service for different purposes. Clients requesting help with specific and technical concerns can write to service@osakititan.com between business hours. The email address info@osakititan.com is for general information and inquiries. Emailing ensures responses to user requests within two or three working days. However, you can get a quicker reply by providing a clear subject and explaining the issue in as much detail as possible.

The Osaki Massage Chair headquarters, Titan World, Inc., is in the United States at 1001 W Crosby Rd., Carrollton, Texas 7500. Users can also consult the company branch at 1303 Marsh Ln., Carrollton, TX 75006, for information and assistance between business hours. When consulting Osaki Massage Chair customer service in person, one must make an appointment in the relevant department for efficient assistance upon arrival. Those unable to do so can send a letter to the company agent and expect their issues to be addressed within a few days or weeks.

To reach the company agents online, open the Osaki Massage Chair website and hover on Support on the homepage. Next, click Customer Center from the drop-down menu to get directed to several helpful articles and the option to submit a ticket. When reaching out via the support ticket, users must specify the reason for consultation among reporting issues, asking questions, or purchasing parts. Once done, complete the form and submit the request to Osaki Massage Chair customer service between business hours. You can also log in or sign up for an account on the company website for personalized assistance.