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Contact OS Maps Customer Service

OS Maps Phone Numbers and Emails

  • +44 345 605 0505

Customer Service:

  • +44 345 456 0420
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OS Maps Emails:

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OS Maps Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • OS Maps Customer Service is rated at 5 out of 5. Consumers who contact the company are mostly satisfied. More commonly used way of contact is by phone.

    Source Distribution
    83% phone 17% email
  • The best phone number to call OS Maps is 443456050505. 90% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Friday.

  • Be prepared for the call as OS Maps may ask you for the following information to identify you as a customer: email, first and last name or phone number.

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How to Contact OS Maps?

How to Contact OS Maps?

The OS Maps phone number for general customer service inquiries is +44 (345) 605-0505. You can contact the customer care agents at this helpline whenever you have questions about subscription plans, renewals, or cancellations, or need help with account setup, login, or password resets. You can also call this number for assistance with downloading and using offline maps, as well as guidance on premium features, such as 3D mapping and route planning. The same phone line can be used for troubleshooting technical issues with the OS Maps app or website. The customer relations experts are also ready to provide information about purchasing paper maps and integrating them with digital tools.

The OS Maps contact email for general questions and information requests is customerservices@os.uk. You can use this address to learn about the company’s services, subscription plans, and policies. Technical experts are also available via email should you need to troubleshoot app or website technical issues. The same email can be used for general feedback, suggestions, and complaints. Alternatively, you can submit your inquiry via the official website by completing a web form on the Contact Us page. To get in touch with the Media Relations team on press inquiries, write to socialmedia@os.uk. If you have Privacy Policy questions or concerns, send them to dpo@os.uk.

The OS Maps help is available Monday through Friday from 8 a.m. to 6 p.m. BST. Within these hours, you can call the customer care helpline for general information and assistance with tech issues. Alternatively, you can contact the support representatives via live chat during business hours. The usual response time for phone calls is 2-3 minutes, and 1-2 minutes for chat messages. You can also try messaging OS Maps customer service via social media, and the agents will typically respond within several working hours. If your issue is not urgent, you can fill out the form on the official website whenever it is convenient for you.

You can visit the OS Maps website whenever you need to get in touch with the customer care team. Find the chat icon in the bottom right corner of the screen and click the Start Chat button to initiate the conversation with the virtual assistant. The chatbot will help you troubleshoot the issue or connect you with a live OS Maps support agent during customer service hours. Alternatively, you can click the Contact button in the bottom left corner of the main page to submit your feedback or complaint online. Select the corresponding topic and fill out the form to share your experience or concern.

PissedConsumer Club

Contact Information

OS Maps Website:

OS Maps Help Center:

Corporate Office Address:

Ordnance Survey
Explorer House, Adanac Drive
Southampton, England SO16 0AS
United Kingdom

OS Maps Rating Based on 1 Review

Rating details

5.0
more details
Product or Service Quality
Diversity of Products or Services
Customer service
Billing Practices

Rating stats

Rating trend

Summary of OS Maps Customer Service Calls

10 TOTAL
CALLS
00:00 AVG CALL
DURATION
60% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OS Maps?

Account Question:

  • “Subscription”
  • “Trying to get password”
  • “Can't reset password”

Activation/ Cancellation Question:

  • “Need to cancel is subscription”
  • “Confusion about renewal price”

Request for Information Question:

  • “Discuss re subscribing”
  • “Query about my subscription fee”

Product/ Service Question:

  • “Not working”

Other Question:

  • “Can’t open my os maps on my ipad”
  • “Having problems getting routes”
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