Ortho Mattress makes a horrible product and does not honor the warranty
We purchased a $1500 mattress from Ortho and within a few months noticed the bed had compressed and the top material began to shift. We called the customer service department and they would only warranty the product if we paid $50 to have their contractor inspected the bed. We relunctantly did pay for the inspector only to find they did not accept any fault and tried to blame the top of the bed being affacted by the box sprng. They said they would now only continue to consider the bed faulty if we bought a new box spring. We then did that to only have the bed continue to worsen.
This has been more then 3 years of fighting with Ortho to get the bed replaced. They now say we have to again pay to get it inspected - so their person can find another excuse to not accept fault.
We actually performed their compression test and our bed had 2" of sage without anyone on the bed. The said 1" is acceptable but beyond that, the bed is faulty. However, upon seeing the photos we submitted, they started off by saying, "well that may have been caused by a cat". What the heck Ortho! No cats - just a horrible company that does not stand behind their products.
Check out their Facebook page and see all the consumer comments about other beds being poorly made.
More Review Details
- Monetary loss:
- Product or service
- Bed Frame
- Review category
- Furniture and Decor
You May Also Like
- "10-17-14. Went to American Freights, North Memorial Pkwy,Huntsville Al, Store...I picked sofa, loveseat, recliner for my disabled mother. .I took pictures of the furniture I picked and forwarded pics..to my..."
- "Let me start by saying that I really like Modloft design and price points. I was very excited to order and receive the product, however as the previous customer stated,..."
- "I spent over $4000 on the second most expensive tempurpedic mattress in the store. When we got the mattress, we noticed it has several old, dirty stains. They mattress did..."
- "OMG DONT RENT FROM THEM!! They are slum lords! Online the pictures were of a nice house. I rented via internet moving from Florida to Indiana. What I got was..."
- "Dear Sir/Madam, I'm writing this letter to report the immorality of Mr. Mark Kevin Concepcion while on duty. As per Mark Kevin Concepcion he was sent by your good company..."
- "I have no idea who these *** crazy psycho chics were. I am not from the area. I was in town for the night and went here to eat. These..."