Oreilly Auto Parts - 2002 Pantiac Aztek New Transmission Rebuild Kit

57 of 419 Oreilly Auto Parts reviews

I ordered a transmission rebuild kit for the amount of $375.75 on 11/5/2015.After 4 days I received my kit and found the forward band does not match my old band.

After talking to 2 different managers (Tom & Jennifer) and agreeing to order another one to mach my band. After 4 days waiting they provide me with used band that I believe had over 200K miles on. Shame on O'Reilly with its employees and its services. I never shop in the O'Reilly stores in my life.

Tom had good personality but poor understanding.Jennifer is so arrogant and irresponsible.

This review is a subjective opinion of a user.
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Customer service

  • What I liked
    • There is nothin to like about it
  • What I disliked
    • Customer service

Reason of review:
Poor customer service
Preferred solution:
Price reduction
Monetary loss:
$95
Product or service
Transmission Rebuild Kit
Review category
Equipment
review #734073

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57 of 419 Oreilly Auto Parts reviews

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