Orbitz - FREE cancelation on hotels is a hoax

134 of 354 Orbitz reviews

I knew I was going to DC this weekend but was hoping to stay at my brother's.But he hadn't invited us yet.

So we decided to book a room that had FREE cancellation so in case he did invite us then we could stay with him. He invited us last night.

So today I want to take advantage of the free cancellation for "Orbitz 1 king bed outside/atrium vw:all rooms non-smoking: views outside or atrium

FREE Cancellation Great news!You get FREE cancellation before 12:01 AM on 12/21/13 for this room!" so clearly stated on your web site.

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Product or service
Free Cancellation
Review category
Hotels and Resorts
review #465096
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134 of 354 Orbitz reviews
Orbitz

Dec 19, 2013 #761195

Hello,

My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Shalon
Orbitz Customer Relations
Chicago, IL

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