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2.0

I was offered a free week trial before accepting a membership. I was unable to attend the free trial because i was on vacation.

I cancelled the membership before the trial period and was charged for the month of January. I immediately called and was refunded the amount. I thought this was all done and over until I received an email from my credit card, not even Orange Theory, stating that I was being charged for the month of February! They even had the audacity to charge me for a full unlimited membership!!

I never asked for this membership.

I keep calling an no one answers the phone either! This place seriously needs to get it together.

Reason of review: Poor customer service.

Monetary Loss: $177.

Preferred solution: Full refund.

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