Opus Energy Phone Numbers and Emails

Credit Team:

  • +44 160 423 6917

Customer Service:

  • +44 843 227 2377

Headquarters:

  • +44 845 437 9405
  • +44 843 227 2359

National Grid Emergency Service:

  • +4 480 011 1999

Renewable Sales:

  • +44 845 040 5802

Renewables Account Management:

  • +44 845 040 5795

Sales:

  • +44 160 465 3466

Opus Energy Emails:

Customer Service
Headquarters
Moving Premises
Renewable Sales
Renewables Account Management
Sales/ Reservations
More phone numbers and emails Less phone numbers and emails

Opus Energy Contact Information

Opus Energy Online Chat:

Corporate Office Address:

Opus Energy
8-10 The Lakes
Northampton, Northamptonshire NN4 7YD
United Kingdom

Fax:

0845 223 5445
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How to contact Opus Energy

Customers reach out to utility companies for customer support about various issues including:
- Account setup and account information
- Reconnection procedures and delays
- Billing and payment issues
- Cancellation and change of service provider
- Service transfer issues and change of address
- Emergency issues
- Utility outage
- Delivery issues

Below is a look at the necessary information and documents required when calling utility companies about the various issues.

Account number queries, sign up, and disconnection queries

Usually, when calling to set up an account with a utility company you will need to provide the following:
- identification documents e.g. ID, Driver’s License, or Social security number;
- your physical address e.g recent bill;
- start date;
- mailing address through which your billing invoice will be sent;
- contact information including phone number and email address.

Similar requirements apply for reconnection or disconnection, though some companies also require a deposit or a disconnection fee from you. To get your account number, you will need to provide:
- your name;
- zip code;
- social security number.

If the utility company has an app or website where you set up an account, you will be required to provide the following information during the sign up process:
- phone number;
- email address;
- zip code;
- physical and mailing address;
- utility account number (if already issued);
- first and last name.

For account number queries, call customer service with your:
- zip code;
- address;
- full name.

Supply issues or outages

When calling utility companies to report or check on the status of an outage, you will be asked for:
- account number;
- zip code;
- address;
- personal identification information such as the last 4 digits of your social security number, first name, and last name.

Billing and payment issues

The most common complaints to utility companies regarding billing and payments include
being overcharged or being billed but the amount does not reflect on the company’s records resulting in a disconnection.

When calling customer service for either scenario, you need the following:
- billing invoice for the particular period;
- bank statement or receipt showing the overcharged amount or the amount you paid.

In the case of an overcharge or double charge, the company may initiate a refund to your payment method. Otherwise, contact your card issuer or payment method provider to seek a chargeback. You will be required to provide:
- proof of transaction e.g bank statement;
- a copy of the invoice for the particular period.

Emergency issues

You may call your utility company for emergency technical issues such as outage. However, for emergencies that may be life-threatening, call 911 to have the issue resolved immediately and then notify the utility company. In both cases, you will be asked to describe in detail what is happening and to provide your location.

Since there may be differences in the customer service procedures and document requirements from one utility company to another, you must review the particular company’s help center for any specific requirements. Or, you could contact customer support to find out the documents and information you need to provide to facilitate the resolution of a given issue.

More information

Opus Energy Rating Based on 1 Reviews

Rating details

1.6
more details
Product or Service Quality
Reliability
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Opus Energy Customer Service Calls

8 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Opus Energy Customer Service?

Payments and Charges Question:

  • “Bills”
  • “Payments”

Request for Information Question:

  • “About my bill”

Other Question:

  • “Transfer electricity to someones name”
  • “Regarding supply switch. 33 fisheracre DD1 1LE, Arbroath”
  • “Power off”

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Opus Energy is ranked 139 out of 1451 in Utility category

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