Contact Optima Health Customer Service
How to Reach a Person at Optima Health
Verified Contact Information
Toll-Free Number:
-
1-800-741-4825Individual and Family Plans
Customer Service:
-
1-800-745-1271Health Plans for Business
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1-757-552-7174Optima Behavioral Health
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1-800-648-8420Optima Behavioral Health
Optima Health Email:
Customer Service
Optima Health Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Optima Health Phone Number
1 (800) 741-4825
Average Calls duration
11 minutes
Most Popular Optima Health Email Address
members@optimahealth.com
Issue Resolution Rate
Low (17% reported full resolution)
Contact Method Distribution
95% phone, 5% email
Common Reasons for Contact
Product/ service, request for information, payments and charges
Call Volume by Day
View full overview ›
Optima Health Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Optima Health Phone Number | 1 (800) 741-4825 |
| Average Calls duration | 11 minutes |
| Most Popular Optima Health Email Address | members@optimahealth.com |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
Call Volume by Day
Contact Information
Corporate Office Address:
Optima Health
4417 Corporation Lane
Virginia Beach,
Virginia
23462-3162
United States
Summary of Optima Health Customer Service Calls
54
TOTAL
CALLS
CALLS
10:30
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Optima Health?
Product/ Service Question:
- “Health insurance”
- “Need to get my children's insurance numbers to see a doctor”
- “Dr visiting not covered sent to 2nd insurance”
Request for Information Question:
- “Trying to find out where my prescription is”
- “Request member id number”
- “Calling about my insurance”
Payments and Charges Question:
- “Bill”
- “Bill pay”
- “Needing to be discharged from epic health partners”
Cards Question:
- “Card number for daughter”
- “Stolen card”
- “Lost medicade card”
Return/ Replace Question:
- “Need to make changes to my account”
Account Question:
- “Check if my plan is still active”
Employment Question:
- “My husband felt Fromm a later at his job”
Other Question:
- “Need plan number”
- “Needs a BP monitor for Heart reasons”
- “For got pin.number”
Optima Health