Skip to content
Optima Health is now Sentara Health Plans

Contact Optima Health Customer Service

How to Reach a Person at Optima Health

Verified Contact Information

Toll-Free Number:

  • 1-800-741-4825
    Individual and Family Plans
Call customer service

Customer Service:

  • 1-800-745-1271
    Health Plans for Business
  • 1-757-552-7174
    Optima Behavioral Health
  • 1-800-648-8420
    Optima Behavioral Health
  • 1-800-828-1140
    TTY

General Info:

  • 1-877-552-7401
  • 1-757-687-6030

Optima Health Email:

Customer Service
Send Message

Optima Health Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Optima Health Phone Number
1 (800) 741-4825
Average Calls duration
11 minutes
Most Popular Optima Health Email Address
members@optimahealth.com
Issue Resolution Rate
Low (17% reported full resolution)
Contact Method Distribution
95% phone, 5% email
Common Reasons for Contact
Product/ service, request for information, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›
PissedConsumer Club

Contact Information

Corporate Office Address:

Optima Health
4417 Corporation Lane
Virginia Beach, Virginia 23462-3162
United States

Summary of Optima Health Customer Service Calls

54 TOTAL
CALLS
10:30 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Optima Health?

Product/ Service Question:

  • “Health insurance”
  • “Need to get my children's insurance numbers to see a doctor”
  • “Dr visiting not covered sent to 2nd insurance”

Request for Information Question:

  • “Trying to find out where my prescription is”
  • “Request member id number”
  • “Calling about my insurance”

Payments and Charges Question:

  • “Bill”
  • “Bill pay”
  • “Needing to be discharged from epic health partners”

Cards Question:

  • “Card number for daughter”
  • “Stolen card”
  • “Lost medicade card”

Return/ Replace Question:

  • “Need to make changes to my account”

Account Question:

  • “Check if my plan is still active”

Employment Question:

  • “My husband felt Fromm a later at his job”

Other Question:

  • “Need plan number”
  • “Needs a BP monitor for Heart reasons”
  • “For got pin.number”

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Optima Health? What happened? What can we help you with?
Submit review Don't show this popup