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Contact Optima Health Customer Service

Optima Health Phone Numbers and Emails

Toll-Free Number:

  • (800) 741-4825
    Individual and Family Plans
Call customer service

Customer Service:

  • (800) 745-1271
    Health Plans for Business
  • (757) 552-7174
    Optima Behavioral Health
  • (800) 648-8420
    Optima Behavioral Health
  • (800) 828-1140
    TTY

General Info:

  • (877) 552-7401
  • (757) 687-6030

Optima Health Email:

Customer Service
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How to Contact Optima Health Customer Service?

Most Popular Number:

(800) 741-4825
Individual and Family Plans
Total calls: 38 Issues resolved: 2 Last call: Jul 8, 2025
author avatar
PissedConsumer Reporter

Optima Health has a plethora of phone numbers that customers can contact. The toll-free number to contact Optima Health customer service is 1-800-741-4825. This number is specific to queries, and information is related to individual and family plans. If you seek answers to all the general questions, the Optima Health phone number is 1-877-552-7401. There is another phone number for the same category, which is 1-757-687-6030. Other customer service numbers can connect you to the service team. Optima customer service phone number for health plans for business is 1-800-745-1271. Another customer service number is specific to optimal behavioral health, and it is 1-757-552-7174. So, no matter your problem, there's always a number you can dial.

The registered Optima Health address is Optima Health 4417 Corporation Lane, Virginia Beach, Virginia 23462-3162, United States. This Optima Medical corporate office address is the center for every business operation with dedicated departments. Users can visit this location and interact with the representatives as company customers. This lets you get the solution immediately and get advice on possible problems.

The Optima Health customer service team is dedicated to helping its customers and is available 24 hours, seven days a week. This service connects you to the nurse advice line at 1-757-552-7250 or 1-800-394-2237 to get solutions to a problem. However, other Optima Health customer service numbers are limited to operational hours. The scheduled hours start at 8:00 AM and end at 6:00 PM EST, Monday through Friday. Outside of business hours, there is an option to send an email to the support team. It should be noted that the customer care team might be unable to provide some responses by email to protect customers' confidentiality. Also, it takes one business day to get a reply to your email address.

Optima Health Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Optima Health Customer Service is rated at 3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Optima Health is 8007414825. 78% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Tuesday, while the shortest are on Sunday. The average call time is 16 minutes.

  • People call Optima Health mainly because of product/ service, request for information, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Optima Health Website:

Optima Health Help Center:

Corporate Office Address:

Optima Health
4417 Corporation Lane
Virginia Beach, Virginia 23462-3162
United States

Optima Health Rating Based on 2 Reviews

Rating details

3.4
more details
Insurance Plans Acceptance
Product or Service Quality
Website
Price Affordability

Rating stats

Rating trend

Summary of Optima Health Customer Service Calls

49 TOTAL
CALLS
15:36 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Optima Health?

Product/ Service Question:

  • “Dr visiting not covered sent to 2nd insurance”
  • “Lost my insurance card”
  • “Need health insurance ID card”

Request for Information Question:

  • “Trying to find out where my prescription is”
  • “Request member id number”
  • “Calling about my insurance”

Payments and Charges Question:

  • “Bill pay”
  • “Bill”
  • “Needing to be discharged from epic health partners”

Cards Question:

  • “Card number for daughter”
  • “Stolen card”
  • “Lost medicade card”

Account Question:

  • “Check if my plan is still active”

Employment Question:

  • “My husband felt Fromm a later at his job”

Other Question:

  • “Needs a BP monitor for Heart reasons”
  • “For got pin.number”
  • “Letter from them”

Compare Optima Health Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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