I paid $180 for a Ooma machine so I could get the advertised "free telephone service including free long distance for life".Recently I got a notice from Ooma that they could no longer give me service because I had changed my bank account number and they could no longer withdraw $14 a month from my account.
The trouble is I never ever gave them permission to draw anything at all out of my bank account. I called them and the first person I talked to (in a foreign nation) was very rude and told me if I did not give her a credit card number or a new bank account number they would cut my telephone service off. I asked to speak to a supervisor and the supervisor admitted that I was supposed to get free service for life and it was all a "mistake" and she would fix it. She did not.
Now I have a very infuriating recording on my phone every time i try to make a phone call on my ooma phone. I have to spend time listening to the *** recording everytime I want to make a call. On the recording they are demanding I call them and give them a credit card number or a bank account number. They are total crooks that advertised falsely.
Unless you want money taken from your bank account or your credit card without giving them permission to do so, then find another telephone company to do business with.
I am out hundreds of dollars because they took money each month out of my account without my permission plus they now want to charge me taxes and fees on what was originally supposed to be a totally free service for life.Crooks!!!
More Review Details
|Value for money|
|Advertised vs Delivered|
|Product or Service Quality|
What I liked
What I disliked
- False advertising
- Taking money from my bank account without permission
- Trying to force me to pay for something advertised as free
- Harrassing me with phone recording
- Reason of review:
- False Advertising and Fraud
- Preferred solution:
- Give me my free service as advertised no charges at all and refund the money you took out of my bank account without my permission
- Monetary loss:
- Product or service
- Ooma Phone Service
- Ooma Phone Service
- Review category
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