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Contact Ontrack Customer Service

Ontrack Phone Numbers and Emails

Toll-Free Number:

  • (855) 435-1883
Call customer service
Send Message

Customer Service:

  • (952) 562-2003

Legal:

  • (800) 872-2599

Ontrack Emails:

Customer Service
Legal
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How to Contact Ontrack?

Most Popular Number:

(855) 435-1883
Total calls: 49 Last call: Oct 30, 2024
author avatar
PissedConsumer Reporter

To connect with an Ontrack customer service live person, call their published helplines or use emails to relay your thoughts. The email address available for this purpose is support@ontrack.com. People with legal issues and concerns can use the email address data-protection@kldiscovery.com to express these to Ontrack support during business hours. Emailing is reliable for general inquiries, yet it is unsafe for sharing personal details or sensitive information. Individuals with such concerns can visit the Ontrack company headquarters, KLDiscovery Ontrack, LLC, at 9023 Columbine Road, Eden Prairie, Minnesota 55347, United States. That would ensure safe communication and better assistance. Ontrack customer service is also active in the company branch at 8201 Greensboro Drive, Suite 300A, McLean, Virginia 22102, for customers in the respective region to contact. People in Austin can arrive at the company office at 9500 Arboretum Blvd. Suite L2-120, Austin, TX 78759, or call the Ontrack phone number for the respective branch for assistance during business hours.

The Ontrack number 1-855-435-1883 is a toll-free helpline published for general information and inquiries via call. Individuals seeking to contact the support team for assistance with common and technical issues can dial the Ontrack customer service number 1-952-562-2003 during business hours. For legal issues and concerns, 1-800-872-2599 is the helpline. People facing an emergency can use the Ontrack contact number 1-855-558-3856 to request assistance from a team of recovery experts active 24/7. That would help them get efficient solutions to their problems.

The company has not launched the Ontrack app for customers to benefit from. However, other alternatives are still available for those seeking information and assistance. These include calling the business agent, emailing, visiting the company website, or joining them on social media. People looking for an alternative to using the Ontrack application for complaints or complex issues can arrive at the company headquarters to meet the business representative during Ontrack support hours. That would ensure an exceptional customer experience.

The Ontrack website is the company's official online forum with plenty of information and options to connect with the support team for information and assistance. To benefit from that, visit the website and click Contact. From the categories, select the most suitable one among general questions, technical support, track job status, and emergency services. That will direct you to an online form to submit to the department relevant to your concern. After reviewing your request, the business agent will respond at the latest. This option is best for consulting Ontrack support to request data recovery, Ontrack power controls, easy recovery, data erasure, and data deletion.

Ontrack Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Ontrack is 8554351883. 66% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Tuesday and Saturday.

  • People call Ontrack mainly because of staff, account, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Ontrack Website:

Ontrack Help Center:

Corporate Office Address:

KLDiscovery Ontrack, LLC
9023 Columbine Road
Eden Prairie, Minnesota 55347
United States

Other Info (opening hours):

Other Locations:

8201 Greensboro Drive, Suite 300A

McLean, Virginia 22102


9500 Arboretum Blvd. Suite L2-120

Austin, TX 78759

More contact details

Summary of Ontrack Customer Service Calls

74 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ontrack?

Shipping and Delivery Question:

  • “Tracking lost package”
  • “On track driver has stolen my package twice”
  • “Package”

Request for Information Question:

  • “What to speak to a live person”
  • “Information about an employee”
  • “I would like to know the update on my package that I never received I would really appreciate it if on some way they can get it back from where they mistakenly dropped it off …”

Staff Question:

  • “Poor Customer ServiceI'm”
  • “Rude talked”
  • “Customer service. Why are you asking?”

Account Question:

  • “Verify information”
  • “Add a gate code for driver to get in”
  • “Day force account”

Product/ Service Question:

  • “Complaint”
  • “Damaged items”

Employment Question:

  • “My paycheck”

Return/ Replace Question:

  • “Need to change my address”

Other Question:

  • “My order”
  • “Comlaint”
  • “Call”

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