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1.1

I used to shop with Zulily a lot. Until OnTrac ruined that.

I had so many bad experiences, from them actually lying about delivering a package (and delivering it to the manager's office days later) to just randomly leaving it on neighbors doorsteps, I am beyond words. So, this very week, after OnTrac screwed up TWICE in a week...after contacting Zulily and OnTrac Customer Service over these two orders, I finally had to tell them I couldn't do business with them again. I ordered shoes from Kohls instead. Imagine my horror when, two days after the last OnTrac fiasco occurs with no satisfaction...Kohls gives me an OnTrac tracking number.

Let me just say, I sat outside for two hours just so I could watch this dummy in his van drop the package at the doorstep of the wrong address again. The same dummy who I complained about four previous times, lying about delivery and dropping off at the wrong address. You'd think after four prior contacts with customer service someone would have yelled at him for not looking at apartment numbers, yes? No.

Mistake number four and I finally ranted on Yelp. My god, all of the reviews reflect the outright lying or neglect I've experienced, but it's on a nationwide scale!!!! This company is the worst.

I've already written Kohls, on top of Zulily, and told them that as long as they use OnTrac, I cannot order online from them. All of those, and I know you are legion, who have had the same horrible service must do the same, or nothing will change.

Reason of review: Problem with delivery.

Preferred solution: Widespread training, this particular driver needs training, including reading apartment numbers and not lying..

OnTrac Pros: How customer service totally ignored me.

OnTrac Cons: Inept, Falsely marked delivered, One customer service agent working for entire company apparently, Horrific.

Location: 19619 81st Ave S, Kent, WA 98032, USA

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