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Contact OnShift Customer Service

OnShift Phone Numbers and Emails

Toll-Free Number:

  • (800) 385-1494
    Privacy Inquiries
Call customer service
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Customer Service:

  • (216) 333-1353

OnShift Emails:

General Info
Legal
Privacy Inquiries
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OnShift Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • OnShift Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call OnShift is 8003851494. 92% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Wednesday. The average call time is 2 minutes.

  • Be prepared for the call as OnShift may ask you for the following information to identify you as a customer: address or zip code or first and last name.

View full overview ›

How to Contact OnShift Customer Service?

Most Popular Number:

(800) 385-1494
Privacy Inquiries
Total calls: 34 Issue resolved: 1 Last call: Oct 15, 2025

The OnShift Contact Number is (800) 385-1494. This toll-free contact is accessible for customers with diverse intents necessitating communication with the organization. Take heed of the time zone alignment, as the toll-free number operates in Eastern Time (ET). Adjust your calling endeavors to synchronize with this temporal reference.
For those inclined towards direct interaction, the regional OnShift Number stands at (216) 333-1353. This line can be accessed through direct dialing or by appending extension x2 to the call. The local line also conforms to the Eastern Time zone.

For reaching out to OnShift Customer Support through their web platform, initiate by logging into your OnShift account. After accessing your account, select the "Help" button, leading you to the support segment. Here, peruse informative articles, engage with the user community, or directly dispatch a support ticket. The digital support ticketing mechanism empowers you to articulate your concern, securing aid from the OnShift support crew. This support crew extends their availability around the clock, guaranteeing assistance accessibility irrespective of the time of day or night.

For general inquiries or assistance, dispatch a message to info@onshift.com, the designated OnShift customer service email. Expect a prompt response from the OnShift team, who endeavors to swiftly address and resolve your concerns. Enhance the efficacy of your communication by furnishing comprehensive details in your email.
For matters specifically linked to the OnShift Wallet, reach out via walletsupport@payactiv.com. This email is exclusively earmarked for addressing queries or issues related to the wallet's OnShift Support facets.

Situated at 1621 Euclid Avenue, Cleveland, Ohio 44115, United States, lies the OnShift Address, housing the epicenter of the company's operations and serving as the nucleus for primary administrative operations. Should there be a necessity to dispatch any written communication to OnShift, this designated address stands at your disposal. Nonetheless, for expeditious OnShift Customer Support requisites, the more efficacious channels are telephonic or electronic, strategically designed to furnish instantaneous assistance.

PissedConsumer Club

Contact Information

OnShift Website:

OnShift Help Center:

Corporate Office Address:

OnShift, Inc.
1621 Euclid Avenue
Cleveland, Ohio 44115
United States

OnShift Rating Based on 4 Reviews

Rating details

2.5
more details
Price Affordability
Billing Practices
Exchange, Refund and Cancellation Policy
Customer service

Rating stats

Rating trend

Summary of OnShift Customer Service Calls

37 TOTAL
CALLS
01:54 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OnShift?

Account Question:

  • “Reset my password”
  • “I can’t get into my account”
  • “Can't sign in”

Product/ Service Question:

  • “Cannot access my money says it isn’t working X 3 wks now”
  • “Not able to access open available shifts”
  • “My on shift is not working”

Request for Information Question:

  • “Support”
  • “Please help can’t get in”
  • “Help logging in to Onshift”

Website/ Application Question:

  • “Download error”
  • “App not working”

Cards Question:

  • “Card need put on file”
  • “New cards refs added”

Return/ Replace Question:

  • “I need to change the phone number on the account”

Other Question:

  • “I need to set up my oneshift”
  • “Open my OnShift”
  • “My OnShift is lock”

Compare OnShift Customer Service To

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