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Contact Onfido Customer Service

Onfido Phone Numbers and Emails

  • +44 208 152 5321
    London, UK

Customer Service:

  • +436 647 553 8531
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Onfido Emails:

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Onfido Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Onfido is 442081525321. 95% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday and Saturday, while the shortest are on Sunday.

  • People call Onfido mainly because of request for information, product/ service and return/ replace.

View full overview ›

How to Contact Onfido?

How to Contact Onfido?

The Onfido customer service phone number of the London office is 44 208 152 5321. The other telephone number of the company is 436 647 553 8531. Call it to reach the representatives in Switzerland. The company specializes on the implementation of business instruments which allows you to improve the operations and onboarding system. Due to the technical representation, you can use the Onfido phone number to call and speak with the specialists or tend to the other contact methods.

Onfido email is info@onfido.com. The mailing box serves for getting in touch with the specialists for the first time or for further cooperation. Use the email to draft and send letters. This Onfido contact method serves to manage contract issues and negotiations. For media questions turn to the press@onfido.com.

Onfido address is 3 Finsbury Ave, London, England EC2M 2PA United Kingdom. This is the location of the Onfido headquarters. To reach the other offices, use the addresses published on the website of the firm. The office location in New York is 1460 Broadway, New York,
NY 10036, USA. The Albuquerque location is 7400 Tiburon St NE Suite F, Albuquerque, NM 87109, USA. The company has an office in Lisbon, Portugal via the location R. Alexandre Herculano 38 3 Piso, 1250-011 Lisboa, Portugal. The post office location of the Singapore office is 109 North Bridge Rd, 179097.

Onfido hours are Monday through Friday from 8 a.m. to 7 p.m. EST. You can reach the online services and information on the website without time limitations. The business time of offices can vary due to the different locations.

Onfido live chat is available at the right downside of the page. You can use it to reach the specialists online. You can find more information about the company's solutions and offers at the bottom of the main screen. To review the reviews of users and feedback, press the Resources tab at the top of the page.

PissedConsumer Club

Contact Information

Onfido Website:

Onfido Help Center:

Corporate Office Address:

Onfido Ltd
3 Finsbury Ave,
London, England EC2M 2PA
United Kingdom

Other Info (opening hours):

Other Locations:

New York, USA

1460 Broadway,

New York,

NY 10036, USA


Albuquerque, USA

7400 Tiburon St NE Suite F,

Albuquerque,

NM 87109, USA


Lisbon, Portugal

R. Alexandre Herculano 38 3 Piso,

1250-011 Lisboa, Portugal


Evora, Portugal

P.I.T.E Rua Circular Norte

Edificio NERE,

7005-841 Évora, Portugal


Singapore

109 North Bridge Rd,

Singapore 179097 Singapore

More contact details

Onfido Rating Based on 5 Reviews

Rating details

1.2
more details
Website
Billing Practices
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Onfido Customer Service Calls

56 TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Onfido?

Request for Information Question:

  • “Id verification”
  • “How to upload sharecode in deliveroo rider hub? Not getting the option, I only see upload ID option”
  • “Help in ID check”

Product/ Service Question:

  • “Camera on phone isnt working”
  • “Not working.”
  • “Technical issues”

Return/ Replace Question:

  • “Need of transparency and human verbal exchange about your services”
  • Name correction
  • “Name change”

Account Question:

  • “Verify the documents I sent”
  • “Verify identity”

Shipping and Delivery Question:

  • “Item not delivered”

Payments and Charges Question:

  • “Fraude potentielles”

Staff Question:

  • “Opt out your service”

Activation/ Cancellation Question:

  • “Want to cancel my pot on wagestream as I can’t comfirm my identity”

Other Question:

  • “Bana atılan bir linkte kayıt yaparsam ücret verildiğini söyledi Kimlik ve selfi yaptım”
  • “Not able to send my documents across”
  • “Order from Amazon pay with Affirm can’t get passed onfido”

Compare Onfido Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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