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Contact Onfido Customer Service

How to Reach a Person at Onfido

Verified Contact Information
  • +44 208 152 5321
    London, UK

Customer Service:

  • +436 647 553 8531
Send Message

Customer Service:

info@onfido.com

Media:

press@onfido.com

Onfido Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Onfido Phone Number
+44 208 152 5321
Most Popular Onfido Email Address
info@onfido.com
Issue Resolution Rate
Low (3% reported full resolution)
Contact Method Distribution
81% phone, 19% email
Common Reasons for Contact
Request for information, product/ service and return/ replace
View full overview

How to Contact Onfido?

The Onfido customer service phone number of the London office is 44 208 152 5321. The other telephone number of the company is 436 647 553 8531. Call it to reach the representatives in Switzerland. The company specializes on the implementation of business instruments which allows you to improve the operations and onboarding system. Due to the technical representation, you can use the Onfido phone number to call and speak with the specialists or tend to the other contact methods.

Onfido email is info@onfido.com. The mailing box serves for getting in touch with the specialists for the first time or for further cooperation. Use the email to draft and send letters. This Onfido contact method serves to manage contract issues and negotiations. For media questions turn to the press@onfido.com.

Onfido address is 3 Finsbury Ave, London, England EC2M 2PA United Kingdom. This is the location of the Onfido headquarters. To reach the other offices, use the addresses published on the website of the firm. The office location in New York is 1460 Broadway, New York,
NY 10036, USA. The Albuquerque location is 7400 Tiburon St NE Suite F, Albuquerque, NM 87109, USA. The company has an office in Lisbon, Portugal via the location R. Alexandre Herculano 38 3 Piso, 1250-011 Lisboa, Portugal. The post office location of the Singapore office is 109 North Bridge Rd, 179097.

Onfido hours are Monday through Friday from 8 a.m. to 7 p.m. EST. You can reach the online services and information on the website without time limitations. The business time of offices can vary due to the different locations.

Onfido live chat is available at the right downside of the page. You can use it to reach the specialists online. You can find more information about the company's solutions and offers at the bottom of the main screen. To review the reviews of users and feedback, press the Resources tab at the top of the page.

PissedConsumer Club

Contact Information

Onfido Website:

Onfido Help Center:

Corporate Office Address:

Onfido Ltd
3 Finsbury Ave,
London, England EC2M 2PA
United Kingdom

Other Info (opening hours):

Other Locations:

New York, USA

1460 Broadway,

New York,

NY 10036, USA


Albuquerque, USA

7400 Tiburon St NE Suite F,

Albuquerque,

NM 87109, USA


Lisbon, Portugal

R. Alexandre Herculano 38 3 Piso,

1250-011 Lisboa, Portugal


Evora, Portugal

P.I.T.E Rua Circular Norte

Edificio NERE,

7005-841 Évora, Portugal


Singapore

109 North Bridge Rd,

Singapore 179097 Singapore

More contact details

Why Customers Call Onfido?

Top Reasons of Customers Calls

  • Request for Information 30%
  • Product/ Service 20%
  • Customer Inquiries & Issues 20%
  • Return/ Replace 10%
  • Account 10%
  • Activation/ Cancellation 3%
  • Shipping and Delivery 3%
  • Payments and Charges 3%
  • Staff 3%

Request for Information

30%
  • "I want to Upload one document to verification process but seems I have to go through process again - is this right!"
  • "Verification taking too long"
  • "Id verification"

Product/ Service

20%
  • "Camera on phone isnt working"
  • "Not working."
  • "Technical issues"

Customer Inquiries & Issues

20%
  • "Business"
  • "Bana atılan bir linkte kayıt yaparsam ücret verildiğini söyledi Kimlik ve selfi yaptım"
  • "Not able to send my documents across"

Return/ Replace

10%
  • "Need of transparency and human verbal exchange about your services"
  • "Name correction"
  • "Name change"

Account

10%
  • "Suspicious credit report"
  • "verify the documents I sent"
  • "Verify identity"

Activation/ Cancellation

3%
  • "Want to cancel my pot on wagestream as I can't comfirm my identity"

Shipping and Delivery

3%
  • "Item not delivered"

Payments and Charges

3%
  • "Fraude potentielles"

Staff

3%
  • "Opt out your service"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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