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Yesterday I tried to recharge my account.

It appeared to go through, but my balance did not change.

Today, OneSuite says the card was rejected.

But then bank says the charge was approved.

Then OneSuite says *they*, OneSuite, rejected the transaction because the security code or expire date I put in were wrong. Continuing Q&A: Did the bank tell you their was a problem? No, the numbers wrong. How did you know the numbers were wrong given that the bank said they were ok? No, you don't understand, Onesuite determined they were wrong. How could know they were wrong since only the bank knows what is correct? You entered the numbers wrong. ...

And so forth in circles.

[Had similar situation some years ago, which I had forgotten until reminded. Then, like now, their program then refused any attempt to try again: "your bank has not approved the transaction". This message without actually trying again. Their fix: "try again after 24 to 48 hours." Unlike last time, this time I did check with the bank to get the full story. Does OneSuite some bug their software that causes arbitrary rejections?]

SUMMARY:

(1) OneSuite actually gives very good telephone service.

(2) However, it has completely hideous customer facing software and worse customer service.

Location: San Francisco, California

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