Contact Oneida Customer Service
How to Reach a Person at Oneida
Verified Contact Information
Toll-Free Number:
-
1-888-263-7195US Customers
Customer Service:
-
1-800-341-3332Canadian Customers
Oneida Emails:
Customer Service
Media
weborders@theoneidagroup.com
Oneida Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Oneida Phone Number
1 (888) 263-7195
Average Calls duration
12 minutes
Most Popular Oneida Email Address
consumer@oneida.com
Issue Resolution Rate
Low (14% reported full resolution)
Contact Method Distribution
47% phone, 53% email
Common Reasons for Contact
Return/ replace, product/ service and request for information
Call Volume by Day
View full overview ›
Oneida Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Oneida Phone Number | 1 (888) 263-7195 |
| Average Calls duration | 12 minutes |
| Most Popular Oneida Email Address | consumer@oneida.com |
| Issue Resolution Rate | Low (14% reported full resolution) |
| Contact Method Distribution | 47% phone, 53% email |
| Common Reasons for Contact | Return/ replace, product/ service and request for information |
| Prepare before the call to Oneida | Email, order id or tracking number or address or zip code |
Call Volume by Day
Contact Information
Oneida Website:
Oneida Help Center:
Other Info (opening hours):
Hours of operation: Tuesday to Thursday, 9:00am-4:00pm EST
Summary of Oneida Customer Service Calls
28
TOTAL
CALLS
CALLS
09:07
AVG CALL
DURATION
DURATION
14%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Oneida?
Return/ Replace Question:
- “Need an heirloom fork replaced”
- “Replacement flatware”
- “Replacement”
Product/ Service Question:
- “Purchase additional pieces of pattern”
- “Crack in chefs knife”
- “Order an item”
Request for Information Question:
- “Looking for joann forks”
- “Place an order”
- “Checking on order”
Shipping and Delivery Question:
- “Missing item from flatware”
Other Question:
- “Spare silverware”
- “Bad pan”
- “My knives have rust on them. Not a year old yet”
Compare Oneida Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Oneida