Contact Oneida Customer Service
Oneida Phone Numbers and Emails
Toll-Free Number:
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(888) 263-7195US Customers
Customer Service:
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(800) 341-3332Canadian Customers
Oneida Emails:
Oneida Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Oneida Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Oneida is consumer@oneida.com. 100% of customers use this email address to address their issues and concerns.
The best phone number to call Oneida is 8882637195. 89% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Wednesday and Saturday. The average call time is 6 minutes.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Oneida Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact Oneida is consumer@oneida.com. 100% of customers use this email address to address their issues and concerns.
The best phone number to call Oneida is 8882637195. 89% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Wednesday and Saturday. The average call time is 6 minutes.
Be prepared for the call as Oneida may ask you for the following information to identify you as a customer: email, order id or tracking no or address or zip code.
People call Oneida mainly because of product/ service, return/ replace and request for information.
20% of the consumers who called the company’s customer support stated that their issues were resolved.
Contact Information
Oneida Website:
Oneida Help Center:
Other Info (opening hours):
Hours of operation: Tuesday to Thursday, 9:00am-4:00pm EST
How Good is Oneida's Customer Service?
Summary of Oneida Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Oneida?
Product/ Service Question:
- “Purchase additional pieces of pattern”
- “Crack in chefs knife”
- “Order an item”
Return/ Replace Question:
- “Replacement”
- “Phone number change”
- “Return wron product sent”
Request for Information Question:
- “Place an order”
- “Checking on order”
Shipping and Delivery Question:
- “Missing item from flatware”
Other Question:
- “Have a skillet that has the coating peeling ofg”
- “Buy silverware”
- “Got the wrong colonial Boston pattern”
Compare Oneida Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
