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Oneida Phone Numbers and Emails

Toll-Free Number:

  • (888) 263-7195
    US Customers
Call customer service
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Customer Service:

  • (800) 341-3332
    Canadian Customers

Oneida Emails:

Customer Service
Legal
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Oneida Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Oneida Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    42% phone 58% email
  • The best email to contact Oneida is consumer@oneida.com. 100% of customers use this email address to address their issues and concerns.

  • The best phone number to call Oneida is 8882637195. 89% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Wednesday and Saturday. The average call time is 6 minutes.

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PissedConsumer Club

Contact Information

Oneida Website:

Oneida Help Center:

Other Info (opening hours):

Hours of operation: Tuesday to Thursday, 9:00am-4:00pm EST

More contact details

Oneida Rating Based on 5 Reviews

Rating details

1.1
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Privacy and Data Security

Rating stats

Rating trend

How Good is Oneida's Customer Service?

Shakeria Djh
Shakeria Djh
Feels Disappointed | Nov 08, 2023

I have an old pattern of Oneida. The name of the pattern is not on the back, only says Oneida. How can I get replacement pieces?
I’ll be glad to send picture of pattern.

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Jamaine Dvq
Jamaine Dvq
Feels Disappointed | Jul 20, 2023

Joann was very pleasant and took a lot of time trying to help me . But after almost 2 months still hasn’t been solved!!! Not very happy right now

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Summary of Oneida Customer Service Calls

19 TOTAL
CALLS
04:05 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Oneida?

Product/ Service Question:

  • “Purchase additional pieces of pattern”
  • “Crack in chefs knife”
  • “Order an item”

Return/ Replace Question:

  • “Replacement”
  • “Phone number change”
  • “Return wron product sent”

Request for Information Question:

  • “Place an order”
  • “Checking on order”

Shipping and Delivery Question:

  • “Missing item from flatware”

Other Question:

  • “Have a skillet that has the coating peeling ofg”
  • “Buy silverware”
  • “Got the wrong colonial Boston pattern”

Compare Oneida Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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