0 comments
Not resolved

This company has the worst customer service of any hair goods company that I know of, I ordered 2 custom hair units in December of 2015, I have a customer that has has 5 hairpieces made by this company, Eric works with customers on the red team, He did not Se do my orders in for production because he said my account out was ftozen, due to the fact that I owe some more eyes for a hair order that was send to me last year on a pay later deal, I already talked to a manager about this amount due and arrangements were made for payment,now my customer wants his custom order and Eric never send it to the factory, it's been on his desk for 2 months, he said he call me, but my voice mail was full, never send a letter to inform me of this,never emailed me, me et send my template or custom order papers back to me, all, this time I thought the hair order was being processed, my customer will be so angry with me,he will want his money back,this is the 5th,hairpiece that has been made wrong for him, the company always tells me, well Se do it back know a day we will make it over,but who wants to wait another 3 months for another one, I am going to lose this customer for sure,aside from the fact that he will blame me and tell me.Off, there is no excuse for this to happen , incompetent workers, the lady in,a accounting apolozize, but that doesn't help me any, I am sure .You customer will want his money back, it's a shame to get this kind of treatment, he should be fired, just as I'm sure my customer will fire me and probably go else where, , I need a free hairpiece from them,oh!!

By the way.I had 2 custom orders, he didn't even send the send one in either,,, think twice about sending your custom,hair orders to them,, located in Fort Lauderdale florida, they lost a customer ,(me) of 37 years, these 2 hairpieces are some of the messes they,have send me in the past,Horrible!!!

Review about: On Rite Custom Hair.

Review #795648 is a subjective opinion of a user.

2.0
Diversity of Products or Services
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with On Rite?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Bought a No No Pro. Try it free for 60 days it says...yeah right. Try to return this thing when you find out it doesn't work and watch the games..." Read more
"Hi. I have proof, that a scam is going on by using various GMail adresses. I also know, that the guy behind the scam is working out of Cameroon. I..." Read more
"Waste of time and money DO NOT GO TO FARMINGTON CONNECTICUT HAIR CLUB THEY LIE LIE LIE AND ALL IT IS IS WIGS AND THE HAIR QUALITY IS NOT GOOD..." Read more
"The scam is as follows: they offer you free product materials in return for completing their study. You have to complete 5 periodic surveys and return saliva samples so..." Read more
"Emily Justine Johnson is a sick mentally ill woman. She has been accessing sensitive information about former and current clients of Crisis and Counseling of Augusta Maine to intimidate clients...." Read more
"Well what happened to me is that I see everyone up posting animal and I have a bird with a cage try to sell it immediately as soon as I..." Read more
"On Tuesday, April 25, 2017: a 1 inch triangular red plastic object was found while eating the Boston Market Chicken Parmesan meal after microwaving! It looked first like a piece..." Read more
"This makes the second time my husband and i went to your KFC in Lemoore Ca 1st time our order was not complete, we live in the next town over..." Read more