Omnipod - Customer Experience - Not focused on the customer
At first I was excited about the proposed experience when using the OmniPod Insulin Pump however, my interpretation of it was an enhanced experience related to privacy instead, my lack of privacy increased. When the pod nears expiration or gets low, there is an audible tone / annoying beeping associated with it.
I made a complaint and was told early on that it was noted but it is what it is. That was years ago when I first switched and to date, no changes. There should be options associated with the device that allows the user to choose how the notifications are sent. If the device vibrated vs beeping, which calls attention to the person VERY LOUDLY, privacy is maintained / realized.
As a person with Diabetes all my life, I try to maintain as normal an existence as possible, which is why I switched to Omnipod but reality is much different. Now it is more obvious than before and if I had another wireless pump option that did offer the preferred experience, I'd switch without hesitation.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: Atlanta, Georgia
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Comments
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Not sure which one you have but there is an option to make the omnipod silent. You would have to read the instructions but on mine there is *** in the top cover which I then stick a wire clip into and snap its in silent mode.