Contact Omniplex Cinemas Customer Service
How to Reach a Person at Omniplex Cinemas
Verified Contact Information
-
+3 531 485 1353Republic of Ireland
Customer Service:
-
+44 289 424 0400Northern Ireland/UK
Complaints/ Feedback:
feedback@omniplex.ie
Omniplex Cinemas Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Omniplex Cinemas Phone Number
+44 289 424 0400
Average Hold Time
Less than 1 minute
Most Popular Omniplex Cinemas Email Address
feedback@omniplex.ie
Issue Resolution Rate
Low (31% reported full resolution)
Omniplex Cinemas Customer Service Rating
4.5 out of 5
Overall Customer Sentiment
Mostly satisfied
Omniplex Cinemas Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Omniplex Cinemas Phone Number | +44 289 424 0400 |
| Average Hold Time | Less than 1 minute |
| Most Popular Omniplex Cinemas Email Address | feedback@omniplex.ie |
| Issue Resolution Rate | Low (31% reported full resolution) |
| Omniplex Cinemas Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 94% phone, 6% email |
| Common Reasons for Contact | Request for information, product/ service and return/ replace |
| Customer Effort Score | Low Effort |
| Prepare before the call to Omniplex Cinemas | Email, address or zip code or first and last name |
Contact Information
Omniplex Cinemas Website:
Omniplex Cinemas Help Center:
Corporate Office Address:
Omniplex Cinema Group
1/2 Castlewood Place
Rathmines,
Dublin
D06 X4F4
Ireland
Other Info (opening hours):
Flexi Team Hours:
Monday - Sunday: 9:30am - 8:30pm
Other Location:
Lisburn Leisure Park, Governers Rd.
Lisburn, Belfast, Northern Ireland
BT28 1PP
Summary of Omniplex Cinemas Customer Service Calls
305
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
31%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Omniplex Cinemas?
Request for Information Question:
- “To discuss a booking refund”
- “Need to update omni pass location choose the wrong place and cant book tickets”
- “Need to speak to staff about refunds”
Product/ Service Question:
- “Booking problems”
- “It’s not letting me book tickets”
- “Work”
Return/ Replace Question:
- “Change booking”
- “Book wrong date”
- “Ticket change”
Account Question:
- “Trying to set up a monthly subscription”
- “Reinstate my membership”
- “I have misplaced my voucher tickets and have pictures of them with my code.”
Payments and Charges Question:
- “Payments”
- “Parking charge”
- “Payment”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel membership”
- “Cancel and rebook”
Refund Question:
- “Refund”
- “Refund of tickets”
- “Refund or other tickets”
Cards Question:
- “Cea card not working”
- “Trying tobook online for Clydebank cinema not accepting my CEA card”
- “Lost bank card”
Shipping and Delivery Question:
- “Lost item”
- “Mistake location”
- “Tickets not received”
Employment Question:
- “Apply for a job”
- “Job”
Staff Question:
- “Manager been rude”
Other Question:
- “Just do it”
- “Phone Call”
- “Meh”
Compare Omniplex Cinemas Customer Service To
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Omniplex Cinemas