Ollie Phone Numbers and Emails

Toll-Free Number:

  • (844) 886-5543
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Ollie Emails:

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How to Contact Ollie Customer Service?

Most Popular Number:

(844) 886-5543
Total calls: 69 Issues resolved: 4 Last call: Apr 10, 2024

What is the Ollie's Phone Number?

Ollie's corporate phone number is private, as the company primarily handles customer inquiries through its website and email support. However, you can contact the company at (844) 88-OLLIE or (844) 886-5543 for general inquiries. This phone line operates during the Ollie hours, Monday through Friday, from 9:00 AM to 7:00 PM Eastern Time.

It is important to note that you may experience longer waiting times during peak times. To ensure a quicker resolution to your issue, make sure to have all the necessary information at hand before making the call.

How to Cancel the Ollie Subscription?

To cancel your Ollie subscription, follow these steps:

1. Log into your Ollie account on their website.
2. Navigate to the 'My Account' section.
3. Under 'Subscriptions,' find the subscription you wish to cancel.
4. Click on 'Cancel Subscription' and follow the prompts.

Ensure you cancel your subscription at least a week before your next scheduled delivery to avoid being charged. If you encounter any issues or need assistance with the cancellation process, contact the Ollie customer service team through their phone line or email support.

What is the Ollie Customer Service Email Address?

The Ollie customer service email address is caninecare@myollie.com. You can use it for any queries, concerns, or issues. This includes orders, subscriptions, product information, and more.

Include as much detail as possible in your email to ensure your inquiry is handled efficiently. This should include your account information, relevant order numbers, and a comprehensive explanation of your issue or query. For more urgent requests, contacting them via their customer service phone line may be quicker during the Ollie store hours.

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Contact Information

Ollie Website:

Ollie Help Center:

Corporate Office Address:

Ollie Pets Inc.
3495 Lakeside Drive #1089
Reno, Nevada 89509
United States

Other Info (opening hours):


Monday - Friday: 9:00am - 7:00pm (ET)

Saturday - Sunday: 10:00am - 7:00pm (ET)

Other Location:

48 W 21st St, 4th Floor,

New York,

NY 10010,

United States

More contact details

Ollie Rating Based on 3 Reviews

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Summary of Ollie Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ollie?

Product/ Service Question:

  • “I love the olly.meat for my dog. I needed more product and have ordered. more .Thank you,”
  • “Access code to ukg pro”
  • “I olny need dry dog food and website wont allow it”

Activation/ Cancellation Question:

  • “Canceling”
  • “Cancel order”
  • “Cancel”

Request for Information Question:

  • “Asking about a specia food”
  • “Check on my delivery date”
  • “Questions, my dog is currently on prescription food with Metamucil”

Shipping and Delivery Question:

  • “Change delivery date”
  • “Didn't get my reward”
  • “Where is my order?”

Payments and Charges Question:

  • “Discount issues”
  • “Make payment”

Staff Question:

  • VERY RUDE MANAGER Kokomo Store

Account Question:

  • “Can't log on”
  • “Account”

Cards Question:

  • “My card won't kink”

Refund Question:

  • “Refund”

Return/ Replace Question:

  • “Return”

Other Question:

  • “To talk”
  • “Upgrade order”
  • “Hold off further order”

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