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Contact Ollie Customer Service

Ollie Phone Numbers and Emails

Toll-Free Number:

  • (844) 886-5543
Call customer service
Send Message

Ollie Emails:

Customer Service
General Info
paige.dunn@myollie.com
Press Inquiries
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How to Contact Ollie Customer Service?

Most Popular Number:

(844) 886-5543
Total calls: 91 Issues resolved: 6 Last call: Jan 18, 2025
author avatar
PissedConsumer Reporter

Ollie's corporate phone number is private, as the company primarily handles customer inquiries through its website and email support. However, you can contact the company at (844) 88-OLLIE or (844) 886-5543 for general inquiries. This phone line operates during the Ollie hours, Monday through Friday, from 9:00 AM to 7:00 PM Eastern Time.

It is important to note that you may experience longer waiting times during peak times. To ensure a quicker resolution to your issue, make sure to have all the necessary information at hand before making the call.

To cancel your Ollie subscription, follow these steps:

1. Log into your Ollie account on their website.
2. Navigate to the 'My Account' section.
3. Under 'Subscriptions,' find the subscription you wish to cancel.
4. Click on 'Cancel Subscription' and follow the prompts.

Ensure you cancel your subscription at least a week before your next scheduled delivery to avoid being charged. If you encounter any issues or need assistance with the cancellation process, contact the Ollie customer service team through their phone line or email support.

The Ollie customer service email address is caninecare@myollie.com. You can use it for any queries, concerns, or issues. This includes orders, subscriptions, product information, and more.

Include as much detail as possible in your email to ensure your inquiry is handled efficiently. This should include your account information, relevant order numbers, and a comprehensive explanation of your issue or query. For more urgent requests, contacting them via their customer service phone line may be quicker during the Ollie store hours.

Ollie Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Ollie is 8448865543.

  • The longest wait times are on Friday, while the shortest are on Sunday.

  • People call Ollie mainly because of product/ service, request for information, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Ollie Website:

Ollie Help Center:

Corporate Office Address:

Ollie Pets Inc.
3495 Lakeside Drive #1089
Reno, Nevada 89509
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 7:00pm (ET)

Saturday - Sunday: 10:00am - 7:00pm (ET)


Other Location:

48 W 21st St, 4th Floor,

New York,

NY 10010,

United States

More contact details

Ollie Rating Based on 3 Reviews

Rating details

4.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Price Affordability

Rating stats

Rating trend

Summary of Ollie Customer Service Calls

91 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ollie?

Product/ Service Question:

  • “Store complaint”
  • “Customer complaint”
  • “I love the olly.meat for my dog. I needed more product and have ordered. more .Thank you,”

Request for Information Question:

  • “Question about new order”
  • “To talk about my dogs food”
  • “To talk”

Shipping and Delivery Question:

  • “Missing order”
  • “Extend good delivery”
  • “Order not received”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Canceling”
  • “Cancel”

Return/ Replace Question:

  • “Change order”
  • “Return”

Payments and Charges Question:

  • “I need to stop payment..and cancel subscription”
  • “Discount issues”
  • “Lost receipt”

Cards Question:

  • “To give new card # for my order”
  • “My card won't kink”

Staff Question:

  • “CUSTOMER SERVICE”
  • VERY RUDE MANAGER Kokomo Store

Account Question:

  • “Can't log on”
  • “Account”

Refund Question:

  • “Refund”

Other Question:

  • “Previous order”
  • “Pay roll”
  • “Upgrade order”

Compare Ollie Customer Service To

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