Olivia And Joy - Horrible Customer Service
Usually I don't write reviews, but Im very pissed of, how a company like Olivia + Joy as such a bad customer service.
I purchased a purse last month and ended up receiving the wrong item.That was very upsetting,however I called customer service to explain the situation and make the arrangements to return the wrong item and receive the right one.
Right there my nightmare started, even tho I have given all the necessary information for the representative to help me, she couldn't find/ see what was the mistake not even by me telling her to check their own website. That was frustrating, but finally I got the return number and she guarantee me that she would escalate the problem and as soon as they had received the wrong item, they would sent me the new one back and refund me for the shipping. They received the wrong item back in the morning of the 25th, so in theory I should have the right item in the latest by this Wednesday. They never reply to my emails and I decided to call today again to check on the status.
Another customer service representative who had no idea what was going on, asking me to explain everything again, asking me to confirm if I really want the purse and telling me that it would take another 7 to 10 business day after she processing the order. (Are you kidding me??? By now, I have stated more than 3 times that I do want to have the purse and shouldn't be this order being ready since last week?
I asked to speak to supervisor, by now Im doubting if she was really a supervisor, like the others she didnt know anything and know once more just like few weeks ago, Im only with the promised that my "issue" will be escalated, and I should have my item (the right one please!!!) in 3 to 5 business days and that she would forward my request for reimbursement for returning the WRONG item back.
More Review Details
- Review category
- Professional Services
You May Also Like
- "I have a shop on Etsy; rather, had. I've been suspended, twice. In the announcement, it read: "Please check email for a message explaining why, and how to restore account...."
- "My name is Cory Ermi, and a friend of mine had told me that he talked to his boss and I was to go and fill out an application because..."
- "this agency preys on seniors with alzheimer's but aren't picky and will devour anything they can,they are dishonest and have the best lawyers,side by side with the senior protective services..."
- "So it's obvious someone here go pissed and couldn't wait for their gear, caught an attitude with John, the owner of SOE and got fired as a customer.So here's the..."
- "Dear Lynn, RE: VIP CORPORATE FLIGHT ATTENDANT Thank you so much for your reply.Infact, before your reply, I'll must say I've already anticipated & expected that i'm will not be..."
- "Only ordered one item from the company original soe gear and have to say i love what i got. Ordered theyre wallet that they sekl to try out the products..."
- "LAWSUIT AND SWORN TESTIMONY REVEAL LENNAR CONSPIRACY ORCHESTRATED BY CEO MILLER--Lennar is a company that will stop at nothing to make money. The management has a "win at all..."
- "I am a Vietan Vet. This was a totally senseless war against a country that was zero threat to the US. The US used tactics far worse than Syria..."
- "After you guys read this, almost all of you guys will be like "oh nooo, that is not true, he is lying" and I am OK with that. Say whatever..."