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A friend gave me a brand new Drafting chair still sealed in the box before moving. I went to assemble it and the pneumatic cylinder was missing.

Called customer support but because I didnt have a receipt wanted to charge me $60 for the part and shipping. I have read your BBB complaints and this is a common problem. In the sake of customer service could Office Star please send me the missing part?

It is a DC420V drafting Chair, Part 3, Pneumatic Cylinder with Bellows. This chair is worthless to me without the missing piece and I cannot afford the $60+ dollars customer service is asking for.

Thanks for your consideration,


User's recommendation: Stay away! Not customer friendly!

Monetary Loss: $200.

Preferred solution: The part missing from the box upon receipt. .

Office Star Products Pros: Nice looking equipment.

Office Star Products Cons: Customer service, Response time.

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