Contact Oatey Customer Service

There is only one published Oatey email address. For general information, you can send an email to info@oatey.com. If you have an issue that you want to discuss, you can also send the details to this email address. Customer service will review your complaint and reply within 2 to 3 working days.

If you have unresolved issues, you can request an appointment with senior representatives at Oatey headquarters. Alternatively, you can mail a detailed letter to headquarters. The headquarters address is Oatey Co., P. O. Box 35906, 20600 Emerald Parkway, Cleveland, Ohio 44135, United States. However, this method of communication takes longer. So, it is recommended that you reach out to the Oatey customer service team via the published phone numbers.

The best hours to call customer service are Monday through Sunday, from 8:00 AM to 6:00 PM EST. During these Oatey customer service hours, representatives will be available to help you. You can email outside these hours, and customer service will respond as soon as possible during operational hours.

You can contact Oatey via the Oatey website. Go to the website and click on “Contact Us.” You'll find various ways to contact the team, including phone numbers, email addresses, and links to social media. Alternatively, fill out the contact form on your screen. Customer care will review your message and get back to you with effective solutions. The website also has free online resources for matters you can resolve independently.