Fort Worth, Texas
1 comment
Not resolved

I ordered a set of replacement lenses for a pair of fast jacket sunglasses.I received the wrong lenses even though the paperwork and the box they came in said they were fast jacket xl lenses.

Related: Oakley prescription sunglass defects ignored

I will try to attach photo. Oakley's response(not to my email, I had to call) was we won't do anything about your lenses until you return the wrong ones we sent you. No refund no lenses shipped, nothing till they get the wrong lenses back. Fine.

If I can afford a pair of replacement lenses, I can afford another brand of sunglasses and I will be sure to tell all of my golfing buddies at the country club about Oakley.I will ship their wrong lenses back.

Review about: Oakley Replacement Lenses.

I didn't like: Obviously customer satisfaction not a priority.

Review #889714 is a subjective opinion of a user.

PRODUCT OR SERVICE Oakley Sunglasses Lenses
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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Sanford, Maine, United States #1191255

Looks like they made a mistake. Why not just send the lenses back and have them ship the correct ones to you?

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