Nyx Cosmetics - Bad customer service

26 of 68 Nyx Cosmetics reviews

I had a really bad experience.I bought a face powder 2 weeks ago.

I had just come back from vacation and I was tan. I went to the NYX store in square one Mississauga Ontario. I asked a rude girl for help, whom I had to look for to get assistance and when I asked for help she gave me attitude implying she was busy. I told the girl that I need face powder, I am fair skin but I was tan at that time, as I had just gotten back from vacation.

She was showing me dark colours, I explained to her that I am not dark, and showed her my neck that this is my complexion. She insisted that the color she gave me was right. I took her advise, as she was the expert. I came home and I tried it and it was very dark.

I went back, and they wouldn't take it back as it was opened. I told her the whole circumstance, the manager by the name of Sophia told me that the girl should have told me to come back after my complexion was back to normal, and she was sorry. I told her that it's not my fault. She would not return it.

I asked her for the head office contact number, she gave me a # that was a technical department. They gave me another # where no one answers. This is the worst company to deal with.

I work in customer service and will do anything to make sure my customer is satisfied.Shame on you NYX.

My email address: lily5678@hotmail.com

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More Review Details

  • What I liked
      No items
  • What I disliked
    • Bad customer service
    • Customer service was horrible
    • Customer service
    • Being almost ignored
    • No refund
    • Manager was rude
    • Two managers one was dophia na the other one i forgot her name

Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Cosmetics and Toiletries
review #912246

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26 of 68 Nyx Cosmetics reviews

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