Contact NYC Ferry Customer Service

The NYC Ferry email to get application assistance is apps@hornblower.com. Customers can address the other types of questions to the email address help@ferry.nyc. The Equal Access Officer can be reached at equalaccess@ferry.nyc. If you have any questions related to data privacy, use the inbox privacy@hornblower.com.

The NYC Ferry address is 110 Wall St., New York, New York 10005, United States. This is the company's corporate office location. You can use the address to file documents and reports for consideration by the accounting, legal, and other teams. The company provides services unrelated to the office, which means you can access the entity's portal to make a purchase.

NYC Ferry hours of customer care are Monday through Sunday from 6 a.m. to 10 p.m. EST. You can call the telephone number during business hours or use the online chat on the site. The official platform of the NYC Ferry company is available 24/7 to view cruise maps and schedule your next trip. You can also turn to alternative NYC Ferry contact methods, such as email, when the phone number is not available.

The NYC Ferry website provides visitors with the opportunity to scroll through the screen and choose the routes they are looking for. You can press the View Map icon at the top of the page to find the destination you're looking for and view the trip schedules. The ticket purchasing policy is outlined at the bottom of the page. Click on it to view information about prices, refund policies, and exchange options. The NYC Ferry live chat is active at the bottom of the page during the customer care team's operating hours.