Contact NW Natural Customer Service

The company has only one published NW Natural email address. However, employment@nwnatural.com is not only for people interested in jobs or a career at the company; any inquiries can be sent to this address. Customer service reads all the emails and refers them to the right department to attend to your issue. You can expect an answer within 2 to 3 working days. This is a slow process, so don't send an email to report an emergency.

If you have complex issues that can not be resolved on lower levels, you can request an appointment with senior company representatives. These meetings usually take place at NW Natural headquarters. The headquarters is located at the corporate office at 250 SW Taylor St., Portland, Oregon 97204, United States. The appliance center is at NW Natural Appliance Center, 2610 SE 8th Ave., Portland, OR 97202.

NW Natural hours for non-emergency matters are Monday through Friday from 7 AM until 6 PM PST. During these hours, customer service will be able to assist you with your bill and other matters. However, there are emergency teams available 24/7. Thus, if your service is off, at risk of disconnection, or you don't have heat or hot water, you can call the emergency line at 1-800-882-3377 any time during the day or night. If you detect or suspect a gas leak, don't wait until the following morning to report it; call the emergency line immediately.

NW Natural does not currently offer live chat, but you can contact them by other means, including calling or mailing. If NW Natural support is unavailable to respond, leave a message explaining the issue so it gets addressed during office times. The company’s website also features a list of FAQs and an online form to contact company agents for information and help.