Rochester, Illinois
0 comments
100% full Not resolved

I ordered an elliptical machine from NordicTrack and they used this company NVC Logistics Group to ship the machine.On Tuesday 8/11 they received my machine and called to set up a date t deliver it.

They said they are only in that specific area every Tuesday. So because they just received my machine, they wouldn't be able to deliver it for a week. That means my machine sits in their warehouse for a week. :-/ An automated system calls on Monday to set up a time of 4:00-8:00pm to deliver my machine.

No human interaction at all. It's kind of like this is what you get, take it or leave it. :-/ Tuesday come and my wife is home all day long waiting for them. No one shows.

I received an automated call at 5:00pm, which I couldn't answer because I was driving. When I tried to call back I found out it was only an automated system. Again no human involved. Had it been the delivery driver or a customer service person, then I could have spoken to them to find out when they were delivering my machine.

But NOOOOO. It wouldn't have helped any because they close at 4:00pm, so there would be no one I could contact anyway. This morning 8/19 and they say they were at my house and no one was home. They said they rang the doorbell and knocked.

I have two dogs, if they had done either of those things, the dogs would start barking like it was Armageddon. They said they have a picture of the front of the house. I have several text messages from my wife during that time and she was sitting waiting for them to show up.

Now apparently we have to wait another week for my machine.This is unprofessional and totally unacceptable.

Review about: Nordictrack Elliptical.

I didn't like: That they only dliver to my area once a week.

Review #685456 is a subjective opinion of a user.

1.0
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Price Affordability
Website
Billing Practices
PRODUCT OR SERVICE Nordictrack Elliptical
Reason of Review / Monetary Loss Problem with delivery / $1007
Preferred solution Deliver product or service ordered

Had an Experience with Nvc Logistics Group?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Aramex - Not delivered my courier Aramex "Worst courier company ever. They are holding my courier since 22 April and it is still there. Other courier company handed over my courier on 22 April in Gurgaon. It..." Read more Fedex - "Customer has requested non-express clearance" Fedex "Hello there, I bought a GoPro 4 on the official website to have it sent to Mexico I did choose the "FedEx International Priority". Last saturday, 18 of October, the GoPro landed..." Read more Estes Forwarding Worldwide - Late and damaged Estes Forwarding Worldwide "This is the worst shipping company I have ever work with!!! My order came two and a half hours after my time slot. When the man finally came with the..." Read more Estes Express Lines - Estes Denies claims Estes Express Lines "Estes broke my glass fountain during shipping . It was created and marked fragile. They destroyed the evidence and are now trying not to pay the claim. this is wrong..." Read more Diesel - Worse customer service experience! Diesel "Diesel phone customer service is always unhelpful. First time I called was about an order couldn't be placed online because of their website issue. I messaged Diesel, they emailed me..." Read more Hockerty Com Or Tailor4less Com - Catastrophic experience with Hockerty (formerly: tailor4less) Lose money. Hockerty Com Or Tailor4less Com "So you want a tailored suit, jacket, shirt or pants. If the price is reasonable one can expect a well tailored suit but not quite as if you paid triple...." Read more Family Dollar - Poor poor poor customer service Family Dollar "I was at one of your store at 450 N Broad street, Elizabeth, NJ. There was only one cAshier a line of 5 people. What bothers me most is their..." Read more Pearson Education - Exceeding scheduled maintenance time Pearson Education "Their maintenance issue was listed as having been scheduled for completion on continually further times, and now their site says it is down until further notice.. Not a good time..." Read more