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Contact Nuuly Customer Service

Nuuly Phone Numbers and Emails

Toll-Free Number:

  • (888) 708-0525
    Privacy Inquiries
Call customer service
Send Message

Headquarters:

  • (215) 454-5500
    Urban Outfitters

Nuuly Emails:

Customer Service
Legal
DMCA Inquiries, Privacy Inquiries
Media
PR Inquiries, Press Inquiries
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How to Contact Nuuly Customer Service?

Most Popular Number:

(888) 708-0525
Privacy Inquiries
Total calls: 209 Last call: Dec 4, 2024
author avatar
PissedConsumer Reporter

The Nuuly customer service number is (888) 708-0525 for clients in the US. When dealing with specific issues such as payments, returns, or technical difficulties with the website, it's recommended to use this telephone number.

Nuuly aims to provide efficient and prompt customer service. However, the response time may vary depending on the nature and complexity of the issue. The phone line is a reliable way to contact the Nuuly help team for immediate assistance.

Remember, customer support is committed to ensuring every customer's query is met with a comprehensive and timely response. So don't hesitate to use the contact number when you need help.

The Nuuly customer service email address is support@nuuly.com. To contact the support team via email, you can send your inquiries or issues directly there. Alternatively, you can visit the website, navigate to the 'Help' section, and select the 'Contact Us' option. From there, you can email Nuuly's customer service team and fill out the online form with your inquiry or issue.

Please note that while Nuuly strives to respond to email inquiries as quickly as possible, response times for email can be longer than phone or chat.

The Nuuly headquarters is at 5000 South Broad St, Philadelphia, PA 19112, United States. This is the address to use if you need to send physical mail to Nuuly, whether it's documents, feedback, or other correspondence. Bear in mind, however, that for immediate assistance or to resolve issues related to your Nuuly subscription, it's often quicker and more effective to contact Nuuly through their customer service number, email address, or live chat on their website.

Nuuly customer support is available Monday through Friday, 9 AM to 9 PM Eastern Time (ET). This means that whether you use the number, chat, or email, you can expect assistance during these hours. While you can email or leave a message on the chat outside these hours, the response time might be longer.

Nuuly is dedicated to providing excellent customer service and aims to respond to all inquiries as quickly and thoroughly as possible. So, if you need help, don't hesitate to reach out during the support hours.

Nuuly Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Nuuly Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Nuuly is 8887080525. 93% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday and Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Nuuly mainly because of return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

Nuuly Website:

Nuuly Help Center:

Corporate Office Address:

Urban Outfitters, Inc.
5000 S. Broad St.
Philadelphia, Pennsylvania 19112
United States

Nuuly Rating Based on 5 Reviews

Rating details

2.7
more details
Delivery Service
Advertised vs Delivered
Price Affordability
Warranty

Rating stats

Rating trend

How Good is Nuuly's Customer Service?

Shallon Xwf
Shallon Xwf
Feels Disappointed | Aug 18, 2024

Like I stated didn’t talk to anyone

Read full quote
Lynnae Egn
Lynnae Egn
Feels Disappointed | Feb 25, 2024

On monday i wnt to took with someone

Read full quote
Antwoin Gmd
Antwoin Gmd
Feels Disappointed | Nov 14, 2023

Terrible. No response.

Read full quote

Summary of Nuuly Customer Service Calls

225 TOTAL
CALLS
00:33 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Nuuly?

Payments and Charges Question:

  • “Charged after canceling membership”
  • “Unfairly charged”
  • “Charged when I paused my Nuuly order”

Shipping and Delivery Question:

  • “Wrong sized item in box”
  • “Shipping”
  • “Shipping issue”

Return/ Replace Question:

  • “Return and payment issues”
  • “Need a return label”
  • “Order returned items missing”

Account Question:

  • “Paused subscription charge”
  • “Messed up nuuly account”
  • “I forgot to include an item in my recent return”

Request for Information Question:

  • “Help on ordwr”
  • “Nuuly member question”
  • “Purchase questions from Anthro”

Activation/ Cancellation Question:

  • “Cancel my subscription”
  • “I canceled my service on time yet you still charge my card for another month I want a refund. Please call me.”
  • “Canceling membershipKennst du Memes”

Product/ Service Question:

  • “I want to know I just received my order a few days ago almost everything I ordered is too large. Can I send it back and get smaller sizes or do I have to wait till my month is over”
  • “Damaged return label”
  • “To purchase a jacket that I previously rented”

Refund Question:

  • “Refund”
  • “Refund of some sort”

Cards Question:

  • “Card is current, but will not let me order this months box.”
  • “Problem updating credit card”
  • “My credit card was charged after I cancelled my membership”

Website/ Application Question:

  • “Site won’t let me join. I have a gift card to redeem. When I try to join it says my payment method was not accepted. There is nothing wrong with my credit card.”
  • “App froze and placed order. Mistake”

Employment Question:

  • “W2”
  • “Job opening”

Staff Question:

  • “Customer service”

Other Question:

  • “Retrins”
  • “Clothes”
  • “Wrong email”

Compare Nuuly Customer Service To

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