Just had the most unprofessional experience with any wireless company I've ever dealt with.As a business owner myself I am quite appalled and disappointed with your nTelos location at Saint Albans W.V.
During the Christmas season I went and ask about what the customer service reps told me would be a $45 a month plan with no other fees included as a phone gift for my son I went ahead and took the deal. After the second month I started receiving bills for $67.66 dollars!! When I went to the location to get help they were extremely rude and unwilling to help resolve the situation. So then I decided to call the corporate office and spoke with a representative named Paula I got the same unprofessional treatment.
I was even told they would call security on me if I simply went back in the store to resolve the complaint!! I couldn't believe it. I was even told although the csr lied to me about what my monthly payment and since the contract was signed I could not get help. I was told one thing and received another.
Never will I do business with nTelos again.I am very very disappointed nTelos would treat a customer like this.
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- Reason of review:
- Pricing issue
- Product or service
- Cell Phone Plan
- Review category
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