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I bought a washing machine through Pasadena Kitchen/Spencer Service in Pasadena California. I thought I was buying an extended warranty through the local company yet was sold one through NSI.

3 weeks into asking for service, no reply and repeated run around. Spencer service has repeatedly tried to do the legwork for me with NSI for which I am grateful.

Be wary of extended warranty agreements that are not with big box stores that self honor them or have enough push with an outside company to force your policy is honored. I have yet to get the washer repaired and hope it is less than $100

Monetary Loss: $100.

Location: Pasadena, California

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