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Contact NOVEC Customer Service

How to Reach a Person at NOVEC

Verified Contact Information

Toll-Free Number:

  • 1-888-335-0500
Call customer service

Customer Service:

  • 1-844-574-1512
    To make a payment
  • 1-703-335-0500

Complaints/ Feedback:

  • 1-804-371-9967
    NOVEC’s Problem-Resolution Procedure
  • 1-800-552-7945
    NOVEC’s Problem-Resolution Procedure

NOVEC Email:

Customer Service
Send Message

How to Contact NOVEC?

Most Popular Number:

(888) 335-0500
Total calls: 16 Last call: Feb 11, 2025

The NOVEC phone number is (888) 335-0500. This is a toll-free line for general inquiries about the company and its services, payment options, reporting issues with access to your account, and other consumer concerns. The NOVEC customer care centre accepts calls from 7.45 am to 5.30 pm Monday through Friday. If you want to pay over the phone, please call (844) 574-1512.

The NOVEC email for contacting the customer service department is customerservice@novec.com. Customers can send their email requests directly from the NOVEC website for more convenience by filling out an online inquiry form. If you have an emergency, consider contacting the company by phone for faster assistance.

The NOVEC headquarters is based in Manassas, Virginia. The NOVEC address for contacting the company by post is Northern Virginia Electric Cooperative, P.O. Box 2710, 10323 Lomond Drive, Manassas, Virginia 20108-0875, United States. Besides its main office, the company has Lomond Business Centre, Minnieville Office, Gainesville Technical Centre, Balls Ford Corporate Centre, and Loudoun County Service Centre. If you need to contact any of these locations, please see the “Contact Us” page of the company’s website.

The NOVEC customer care center is open on weekdays from 7.45 a.m. to 5.30 p.m. The support department, responsible for resolving more complicated issues, is available from 8.15 a.m. to 5 p.m. Monday through Friday. Please be aware that the company is closed on public holidays. The full list of holiday office closures is on the “Contact Us” page of the NOVEC website.

To submit an inquiry via the NOVEC website, consumers should visit the “Contact Us” page and press the “Email Us” green button. After that, they need to fill out the fields and provide the required information. After the form is complete, they should press the “Submit Contact Us Form” button to send the message.

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Contact Information

NOVEC Website:

NOVEC Help Center:

Corporate Office Address:

Northern Virginia Electric Cooperative
P.O. Box 2710 10323 Lomond Drive
Manassas, Virginia 20108-0875
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:45am - 5:30pm

More contact details

Fax:

+1804-371-9350

Summary of NOVEC Customer Service Calls

25 TOTAL
CALLS
02:19 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NOVEC?

Product/ Service Question:

  • “Power outage”
  • “I'm calling for connect the light in my new apartment”
  • “My Facebook account is ***”

Request for Information Question:

  • “Need help to pay a bill”

Staff Question:

  • “New services”
  • “Restore service”

Account Question:

  • “Transfer accounts”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “Outgage”
  • “For registration”
  • “No power”

Compare NOVEC Customer Service To

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