Resolved: Northwood Manufacturing - Review in Dealers category from Moab, Utah
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New ReviewerAfter the initial contact with Northwood they adopted a much more helpful tone. The bill for the trailer repair was paid by Northwood under warranty. I consider this matter closed.
I bought a 2015 nash 24m. Based on reviews i thought Northwood customer service was the best in the industry. Ialso thought their rvs were the best in the industry. I could not have been more wrong on both accounts. The interior of the trailer is substandard. The worst is the trailer nearly burned down due to faulty wiring. When I contacted Northwood warranty Dave blamed me and said Northwood would not honor their warranty. The tech i hired to fix the trailer argued with warranty Dave until he was frustrated and angry. I have had so many problems with this trailer . Do your self a favor don't by Northwood
Reason of review: Bad quality.
Location: Moab, Utah
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We also had faulty wiring from the shore power cable into the 5th wheel trailer and in talking to Arctic Fox, the answer they gave sounded like it came from a 2nd grade student. It's monkey see monkey do and in fact much of the work done by their crews is completed in this manner.