Washington, United States
1.5K views 2 comments
Not resolved

Update by user Feb 23, 2016

So far all I have received is lip service, I have talked to Ward King COO, Matt Turley service manager (worthless waste of time) Doug Carr will not return calls, I have talked to everyone of these folks 5-6 times over the last 6 months with no resolution I was told they are not going to fix this issue

I have an actual email from Matt Turley to the dealer I took the unit to stating " do nothing"

So before you buy do the shower test with the camper level, pour water / antifreeze in shower, do the test, mine needed more than 1/2 gallon before it even got to the drain NOT ACCEPTABLE and extremely dangerous with this much soapy shower water left on the shower floor

This makes their warrenty totally worthless, they sure put on a good show on how great they are as you will see all smoke and mirrors

I wish I had never purchased an Arctic Fox

Original review posted by user Dec 17, 2015

I purchased a 2015 Arctic Fox camper new, I complained to the factory early after my purchase about the shower floor not being level with the floor, I was told at that time it's not a big problem just an adjustment?? wrong, now that I'm near the end of my warranty I'm being told it can't be fixed its a non issue and minor inconvenience

After using the shower it leaves almost 3/4 of an inch of water in the shower on one end, away from the drain, this is a major design flaw and dangerous when entering shower after its used.

Northwood has know about this for many years and has chose to ignore it.

They are still using this same shower in the 2016 with the same problem I have checked new 2015-2016 they ALL have this design flaw

If you are thinking about buying a 990 be hesitant

I believe it's time for a class action suit

Review about: 2015 Northwood Arctic Fox 990 Truck Camper.

I liked: Durable unit, Great truck camper.

I didn't like: Quality of trailer and workmanship, Lack of business etiquette.

Review #753497 is a subjective opinion of a user.

3.0
Staff
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Design/safety issue / $5000
Preferred solution When this issue is corrected I want my full purchase price applied to the purchase of a new unit that is safe and designed right so the shower water drains

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C.Minto
Boise, Idaho, United States #1178991
I just put a call in to Matt Turley today, Im hoping if and when he returns my call, I get a better answer than you. I agree about the class action. The shower hose that they use should come out of the top, not down by the bottom. When I was showering my granddaughter and trying to get the head of the hose down closer to her, it goes across the handle for the hot or cold and of course changed the temp. and I burned her. That was only one of MANY issues i had on my first and only outing in the trailer.
Anonymous
#1126742
Is the Arctic Fox 990 not a wet bathroom? If so don't you have to squeegee/towel dry anyway, just a thought.

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