Clients can use one of the following helplines for consultation and support. The company agents provide banking services to customers via the toll-free number, (888) 669-2265. For users in Boyd, (715) 667-3231 is the helpline available to reach the respective office. Those seeking to consult the customer care team at Cornell can dial the Northwestern Bank phone number (715) 239-6414 during business hours. To consult the company agents in Lafayette, use (715) 738-0106 to reach out. The company also has a branch in Chippewa Falls, and its contact number is (715)723-4461. For assistance from the agents at River Prairie (Altoona), call (715) 839-8642. Lastly, those in Thorp can reach Northwestern Bank’s customer service in the respective branch by dialing (715) 669-5707.
Unlike its official helplines, the company has published a single email address, bookkeeping@northwesternbank.com, to contact its agents for all purposes. From general inquiries to feedback and complaints, Northwestern Bank's customer service handles all user requests via this email. However, it is essential to explain the purpose of your consultation clearly when submitting your request. After reviewing it, the agent will respond as efficiently as possible.
Clients seeking to contact Northwestern Bank’s customer service for a complex issue or complaint can visit its headquarters address: PO Box 49, 202 North Bridge Street, Chippewa Falls, Wisconsin 54729, United States. This will allow them to discuss their problems with the agents in detail and receive effective solutions. Users who are unable to arrive in person for any reason can send a letter to the mentioned address, as it is the safest alternative to in-person consultation.
Northwestern Bank’s hours of operation for most of its branches are between 8:00 AM and 5:00 PM/5:30 PM from Monday to Friday. However, some of the offices have extended hours or Saturday lobbies and drive-ups from 9:00 AM to 11:00 AM. Please note that lobby and drive-up hours may vary by branch, so it is best to check the official website for specific details. Users can find this information on the Northwestern Bank Locations & Hours page.
