They are struggling having people work there which is pretty common right now throughout all businesses but the management they put in place to look over these branches needs to be seriously thought about differently. I have both personal and business accounts along with my kids as well I have been trying to reach anyone who could help me with my business account and they keep referring me to the manager who wont return calls.
Its frustrating and theres no accountability so my only action is moving all my stuff to another bank. This was an excellent bank before going to Northwest I miss Mutual savings bank.
User's recommendation: Bank where they care.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Northwest Bank Pros: Easy to use.
Northwest Bank Cons: Nobody cares about a problem.
Location: Warsaw, Indiana
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