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Contact Northpointe Bank Customer Service

Northpointe Bank Phone Numbers and Emails

Toll-Free Number:

  • (888) 672-5626
Call customer service
Send Message

Customer Service:

  • (877) 667-8490
    Automated Phone Banking
  • (800) 628-0304
    Check Ordering - Business Check Orders
  • (877) 838-5287
    Check Ordering - Personal Check Orders
  • (800) 992-3808
    Debit Card Activation/PIN Change
  • (833) 249-0530
    Debit Card Dispute Line
  • (866) 347-8103
    Loan Payment Assistance

Accounting/ Billing:

  • (855) 456-0001

Northpointe Bank Emails:

Customer Service
Verification of Mortgage Requests
Media
Is this your business?

How to Contact Northpointe Bank?

Most Popular Number:

(888) 672-5626

For general inquiries, you can call Northpointe Bank customer service at (888) 672-5626. Customer service can assist with account support, home loans, escrow questions, and more. The bank also has dedicated Northpointe Bank phone numbers. All the numbers are available on the website. You can call (877) 667-8490 about automated phone banking. For business check ordering, you can call (800) 628-0304. The number for personal check orders is (877) 838-5287.

You can communicate with the bank by sending an email to the Northpointe Bank email address vom@northpointe.com. Use the same email address for verification and mortgage requests. You can send your media concerns to the dedicated email address social@northpointe.com. Expect a response within 2 to 3 working days. If you don’t want to use emails, you can mail a detailed letter to the corporate office at Northpointe Bank, 3333 Deposit Drive NE, Grand Rapids, Michigan 49546-6744, United States.

Northpointe Bank's business hours vary for different services. General customer service hours are Monday through Friday from 8:30 AM to 5:30 PM ET. Bill pay customer service hours are from 7 AM to 1 PM ET, 7 days per week. You have 24/7 access to debit card activation and disputes.

To contact the support team online, use the Northpointe Bank website. Go to the site and click on “Secure Message”. Choose the relevant topic and click “Send a secure message.” Customer service will contact you immediately. You can also follow the bank on Facebook, Instagram, X, LinkedIn, and YouTube.

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Contact Information

Northpointe Bank Website:

Northpointe Bank Help Center:

Corporate Office Address:

Northpointe Bank
3333 Deposit Drive NE
Grand Rapids, Michigan 49546-6744
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:30am - 5:30 pm ET

More contact details

Summary of Northpointe Bank Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Northpointe Bank?

Request for Information Question:

  • “Questions about home loans”

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