Northern Brewer Phone Numbers and Emails

Toll-Free Number:

  • (800) 681-2739
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Customer Service:

  • (651) 273-9869
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Northern Brewer Emails:

Customer Service
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Contact Information

Northern Brewer Website:

Northern Brewer Help Center:

Corporate Office Address:

Northern Brewer
2221 Highway 36 West
Roseville, Minnesota 55113
United States

Northern Brewer Rating Based on 4 Reviews

Rating details

2.7
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Product or Service Quality
Website
Diversity of Products or Services
Customer service

Rating stats

Rating trend

How Good is Northern Brewer's Customer Service?

William C Uuc
William C Uuc
Feels Disappointed | Aug 11, 2023

They have no customer service representative to speak to. Their products are good, but if you have a problem or need tech-support, you’re on your own. In my case, I purchased two kits for homebrewing and experienced a problem during manufacturing. It appears that the yeast supplied by, Northern brewer was an active and didn’t work. I’m an experienced Brewer and know that my methods are sound. I’ve attempted to reach out to Northern brewer for technical support or possibly reimbursement for the packages to no success. There just isn’t anybody there to respond.

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Richard Z Sen
Richard Z Sen
Feels Satisfied | Jul 14, 2023

Great

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Deandrew Ccy
Deandrew Ccy
Feels Disappointed | Oct 25, 2022

Since being bought out by InBev their service and consistency at delivering service is not worth the savings.

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Summary of Northern Brewer Customer Service Calls

46 TOTAL
CALLS
00:18 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Northern Brewer?

Request for Information Question:

  • “Question on wort pump”
  • “Checking on order”
  • “Order status”

Shipping and Delivery Question:

  • “Need A tracking number”
  • “I got the wrong product”
  • “Shipping problem”

Payments and Charges Question:

  • “Billing inquiry”
  • “Military discount”
  • “Unauthorized charges”

Return/ Replace Question:

  • “Need dimensions of a burner, already bought a hellfire and need to exchange it for a red”
  • “Return”

Product/ Service Question:

  • “Need to have and damaged kit replaced”
  • “Crusher defective”

Cards Question:

  • “Gift card support”

Account Question:

  • “Wholesale account”

Other Question:

  • “Need instructions for a brew kit”
  • “Recent order of Moscato wine kit”
  • “Want to buy stuff for some reason I can't put anything in basket to buy”

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