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Contact Northern Brewer Customer Service

Northern Brewer Phone Numbers and Emails

Toll-Free Number:

  • (800) 681-2739
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Customer Service:

  • (651) 273-9869
    Text

Northern Brewer Emails:

Customer Service
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Northern Brewer Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Northern Brewer is 8006812739. 68% of consumers used this number to address their issues and concerns.

  • The average hold time is more than 30 min. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 18 seconds.

  • Be prepared for the call as Northern Brewer may ask you for the following information to identify you as a customer: email, phone number or order id or tracking no.

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PissedConsumer Club

Contact Information

Northern Brewer Website:

Northern Brewer Help Center:

Corporate Office Address:

Northern Brewer
2221 Highway 36 West
Roseville, Minnesota 55113
United States

Northern Brewer Rating Based on 4 Reviews

Rating details

2.5
more details
Website
Product or Service Quality
Customer service
Diversity of Products or Services

Rating stats

Rating trend

How Good is Northern Brewer's Customer Service?

William C Uuc
William C Uuc
Feels Disappointed | Aug 11, 2023

They have no customer service representative to speak to. Their products are good, but if you have a problem or need tech-support, you’re on your own. In my case, I purchased two kits for homebrewing and experienced a problem during manufacturing. It appears that the yeast supplied by, Northern brewer was an active and didn’t work. I’m an experienced Brewer and know that my methods are sound. I’ve attempted to reach out to Northern brewer for technical support or possibly reimbursement for the packages to no success. There just isn’t anybody there to respond.

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Richard Z Sen
Richard Z Sen
Feels Satisfied | Jul 14, 2023

Great

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Deandrew Ccy
Deandrew Ccy
Feels Disappointed | Oct 25, 2022

Since being bought out by InBev their service and consistency at delivering service is not worth the savings.

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Summary of Northern Brewer Customer Service Calls

53 TOTAL
CALLS
00:18 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Northern Brewer?

Request for Information Question:

  • “Question on wort pump”
  • “Checking on order”
  • “Order status”

Shipping and Delivery Question:

  • “Need A tracking number”
  • “I got the wrong product”
  • “Shipping problem”

Product/ Service Question:

  • “Place order and bulk pricing”
  • “Need to have and damaged kit replaced”
  • “Crusher defective”

Payments and Charges Question:

  • “Billing inquiry”
  • “Military discount”
  • “Unauthorized charges”

Return/ Replace Question:

  • “Need dimensions of a burner, already bought a hellfire and need to exchange it for a red”
  • “Return”

Cards Question:

  • “Gift card support”

Account Question:

  • “Wholesale account”

Other Question:

  • “Human Resources”
  • “Info”
  • “Yeast”

Compare Northern Brewer Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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