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Contact Northeast Factory Direct Customer Service

How to Reach a Person at Northeast Factory Direct

Verified Contact Information

Customer Service Number:

  • 1-216-820-9198
Call Now
Send Message

Customer Service:

  • 1-216-658-3095
    Customer PickUp Warehouse
  • 1-216-658-3079

Sales/ Reservations:

  • 1-216-903-7260
    Clearance Center
  • 1-216-941-7727
    Cleveland
  • 1-440-942-7945
    Euclid
  • 1-330-436-3960
    Macedonia
  • 1-440-951-7775
    Swim Spa Showroom

Customer Service:

alexnemet01@aol.com
brendannefd@gmail.com

Legal:

tpurdy@northeastfactorydirect.com
Privacy Inquiries

Northeast Factory Direct Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Northeast Factory Direct Phone Number
1 (216) 658-3095
Most Popular Northeast Factory Direct Email Address
brendannefd@gmail.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
82% phone, 18% email
Common Reasons for Contact
Request for information, activation/ cancellation, shipping and delivery
View full overview

How to Contact Northeast Factory Direct?

Most Popular Number:

(216) 820-9198

To contact Northeast Factory Direct customer service for general queries and concerns, 1-216-820-9198 is the number published by the company. The business agents also handle user issues and inquiries via 1-216-658-3095 and 1-216-658-3079 during office hours. For matters regarding sales and reservations, contact the clearance center at 1-216-903-7260. The Northeast Factory Direct phone number 1-216-941-7727 is active to consult the company office in Cleveland for similar purposes. Users in Euclid can call or message 1-440-942-7945 for information and help from the respective agent. To contact the office for sales and reservations in Macedonia, 1-330-436-3960 is the helpline. Clients seeking to consult the swim spa showroom can use 1-440-951-7775 to call or message. Those intending to relay legal and privacy inquiries to the relevant department can use the Northeast Factory Direct email tpurdy@northeastfactorydirect.com for consultation. That will ensure efficient assistance and a seamless experience.

There are multiple Northeast Factory Direct locations, but its corporate office is at 14301 Industrial Ave N, OH, US, Maple Heights, Ohio 44137, United States. Directly consulting the headquarters is recommended for critical and complex matters. Users with general issues and inquiries can visit the company branch in their region, the information of which is available on the Northeast Factory Direct website. Those seeking to consult the swim spa showroom can arrive at 7620 Tyler Blvd., Unit 1, Mentor, OH 44060. The address, 3321 W 140th St., Cleveland, OH 44111, is for the company office in Cleveland. Residents of Euclid can meet the customer care team in their city at 24470 Lakeland Blvd., Euclid, OH 44132. The Northeast Factory Direct address for the company branch in Macedonia is 9009 Freeway Drive, Macedonia, OH 44056. To contact the clearance center for issues and concerns, visit the address 14301 Industrial Ave North, Maple Heights, OH 44137, during Northeast Factory Direct hours. Lastly, 14301 Industrial Ave N, Maple Heights, OH 44137, is the location of the customer pickup warehouse in Ohio.

Northeast Factory Direct customer service is available in various store locations at different times on weekdays and weekends. To check the details for the company branch in their region, customers can visit the Northeast Factory Direct website and click on Locations and Hours on the homepage. For instance, users in Cleveland can visit the respective company store Monday through Friday between 10:00 AM and 7:00 PM. The company agents are also available to handle user requests on Saturday between 10:00 AM and 6:00 PM and Sunday between 10:00 AM and 5:00 PM. The Northeast Factory Direct hours to consult its office in North Canton at 3176 Whitewood St. NW, North Canton, OH 44720, and Macedonia are also the same.

Users intending to submit general queries and concerns can complete the online form on the Northeast Factory Direct website’s Contact page. When doing so, they must provide all the required information, including their name, email, phone number, and zip code. They must also choose the store location, write their comment, and click Submit. After reviewing the request, Northeast Factory Direct customer service will respond within 24 hours. You can also follow the company on social media platforms like Facebook, Pinterest, Instagram, Twitter, and YouTube for information and assistance.

PissedConsumer Club

Contact Information

Northeast Factory Direct Website:

Northeast Factory Direct Help Center:

Corporate Office Address:

Northeast Factory Direct
14301 Industrial Ave N, , OH , US
Maple Heights, Ohio 44137
United States

Other Info (opening hours):

Locations:
Hot Tub Outlet and Swim Spa Showroom
7620 Tyler Blvd., Unit 1, Mentor, OH 44060
Northeast Factory Direct - Cleveland
3321 W 140th St., Cleveland, OH 44111
Northeast Factory Direct - Euclid
24470 Lakeland Blvd., Euclid, OH 44132
Northeast Factory Direct - Macedonia
9009 Freeway Drive, Macedonia, OH 44056
Northeast Factory Direct - Clearance Center
14301 Industrial Ave North, Maple Heights, OH 44137
Northeast Factory Direct Customer PickUp Warehouse
14301 Industrial Ave N, Maple Heights, OH 44137

More contact details

Summary of Northeast Factory Direct Customer Service Calls

14 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Northeast Factory Direct?

Request for Information Question:

  • “About a sagging mattress, i talked to Jack who takes care of these things.”
  • “Order status”

Shipping and Delivery Question:

  • “Delivery”

Activation/ Cancellation Question:

  • “Cancel my order”

Staff Question:

  • “Customer service”

Payments and Charges Question:

  • “Make a payment”

Other Question:

  • “Waranty”
  • “Where’s my order from June 12 that was order?”
  • “Missing other half of split king box spring”

About

Summary

Northeast Factory Direct is a wholesale & supply store. The company was founded in 2006. Its headquarters is based in Cleveland, Ohio, United States. There is also an office in Eastlake. Northeast Factory Direct offers the following products: kitchen cabinets, hot tubs, mattresses, and outdoor. It also provides furniture for bedroom, living room, dining room, and home office. There are special financing offers. Northeast Factory Direct ships the products throughout Ohio. Free delivery option if possible. The company accepts returns for exchange and refund. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts cash. Order status can be tracked in personal profile on the company website.

Northeast Factory Direct reviews and complaints

Northeast Factory Direct is ranked 748 out of 4780 in Furniture and Decor category

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