Contact North American Customer Service

Like the office helpline, multiple email addresses are available to contact North American’s customer service for claims and shipment queries. Clients consulting the Canadian claims department can email claims@navl.ca. For assistance from the international claims department, please use insurance@naintl.com to contact the relevant agent. The email address claims@navl.com is available for consultation with the US claims department regarding relevant inquiries. To contact the customer care team with questions about Canadian household goods shipments, please use customerservice@navl.ca. Those with questions about international household goods shipment can contact the relevant department at request@naintl.com. Lastly, customer.service@navl.com is the email address to submit queries and questions regarding US household goods shipments.

The company has branches in both Canada and the United States. Clients in Canada can consult the respective corporate headquarters at PO Box 639, 10403-172 Street, Suite 310, Edmonton, Alberta T5J 2L3. North American’s address for its branch in the United States is 225 North Michigan Avenue, Suite 2527, Chicago, IL 60601-7601. Clients can consult these offices in person or send written correspondence to relay their queries and complaints. Both are secure communication options that ensure effective solutions to general and complex issues.

To reach the North American customer service team online, visit the company's official website and use the option that best suits your needs. Along with the official phone numbers and department-specific emails, the Contact Us page on the website also features numerous self-service resources covering all general information about the company. Clients can also mail in their issues and inquiries to the North American address for secure communication and practical assistance.