North American Power's reply to:

North American Power - False Advertising Tactics and Skyrocketing rates

103 of 189 North American Power reviews

North American Power's reply:

We're truly sorry that Mr. Jeffs, like many customers of both suppliers and utilities across the region, have experienced higher-than-usual variable rates this winter—unfortunately, wholesale prices for both electricity and natural gas this winter have sky-rocketed as a result of a severe winter energy shortage caused, in large part, by the extraordinary cold weather. We do offer fixed rates that can help insulate customers from these types of market fluctuations, and our variable rate customers can always call us to make this switch.

In the interest of customer satisfaction, we are sending the customer a check in the amount of $257.13, which is the difference between what the customer paid with us for their supply and what they would have paid at the utility's rate-to-compare for the customer's last billing cycle.

We can also confirm that the customer has a service end date of 4/7/14, and will receive a rate of 45.90 cents/Therm for their last billing cycles with us.

We sincerely hope that the customer is satisfied with this outcome, and we encourage them to contact our Account Specialist, Stephan, directly at salexis@napower.com with any additional questions or concerns.
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103 of 189 North American Power reviews
 
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