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I called Nortek to get some technical help for a manufactured home furnace, but the customer service agent kept giving me the company line to call a contractor in the area. As a consumer, I want to be informed and make the right choice and be sure that a contractor is not taking me for a ride.

Other companies provide assistance to consumers, such as GE etc. But Nortek was not consumer friendly. I asked 3 questions, the response was the same, call a contractor. All I wanted to know was if I could install a conversion kit to make the furnace have electronic ignition, rather than a pilot light.

If I call a contractor, they all give me a different opinion. The website does not help either.

Disappointed. Maybe I will just buy a new furnace with a different brand.

Reason of review: Poor customer service.

Nortek Global Hvac Cons: Customer service.

Location: 8000 Phoenix Pkwy, O'Fallon, MO 63368, USA

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