Not resolved

I purchased a Freestrider on 3/23/17 with white glove delivery - I had to go pick it up myself - requested a refund on April 7 and was told it takes 6-7 business days - it has been 9 - called back because it has not shown as a credit and find they actually take 30 days to process any refund -I have been unable to use it because it came needing a new main wire - they will not send service for this repair -they expect me to make the repair myself - they shipped me the part without any instructions - finally sent me a link to a video that is not for a Freestrider and contains absolutely no useful information - So I have spent $3000 on a piece of equipment that cannot be used. They have very poor customer service.

Review about: Nordic Track Freestrider Model Ntel71613.

Review #1036955 is a subjective opinion of a user.

Product or Service Quality
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Value for money
Billing Practices
Customer service
Reason of Review / Monetary Loss Damaged or defective / $3000
Preferred solution Full refund

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