Contact NOMAD Customer Service

Only one Nomad email address is available, and you must send all your emails to support@nomadgoods.com. When you compile your email, indicate with the wording of the subject what the email is about. Elaborate and provide as much relevant information as possible and indicate what Nomad help you need. Customer service reads all the emails and endeavors to respond within 3 to 4 working days. For urgent issues where you need immediate help, please contact customer service by phone.

Customers can request meetings with senior company representatives at Nomad headquarters to discuss unresolved and complex issues. Headquarters is at the same address as the corporate office, Nomad Goods Inc., 1187 Coast Village Road, #638 Santa Barbara, California 93108, United States. You can also mail letters and documents to the corporate address.

The operational Nomad hours when representatives are available for interviews and assistance via customer service are from 9 AM to 5 PM, Monday through Thursday. Nomad is closed on Friday, Saturday, and Sunday. You can send emails outside these hours, but the response will be provided during business hours.

The Nomad website is an important part of the company's customer service. To access all the information on the website, click "Contact Us." If you don't find what you are looking for on the site, further online help is available via the website. Click on subjects such as track order, return order, cancel order, and report issues. Alternatively, customers can fill out the form at "Contact Us". Ensure that you complete all the compulsory fields and submit them. You can attach up to 10 files to the message. Another way to contact the company is to click on the "Chat" icon at the bottom right corner of the screen. The chat facility is only available during business hours. Just leave a message outside business hours, and the team will respond once they are online.